Job Description
The Slot Assistant Shift Manager is responsible for the leadership and management of the slot operations division. This position requires the following qualities to achieve success:
- Leadership
- Organization
- Accountability
- Time Management
- Positive Attitude
- Have Fun
Responsibilities:
- Provide leadership and guidance to Slot Operations Team.
- Preside over pre-shift meetings.
- Manage departmental scheduling requirements.
- Provide on-going skills development, coaching and training for the operations staff.
- Coin and currency accountability on the floor.
- Providing the highest levels of guest service
- Management and accountability for all Regulation 6A documents and accuracy of filings.
- Development and implementation of floor Buy process.
- Interviewing and hiring of slot staff.
- Developing and maintaining potential staff employment pool of applicants.
- Project management - floor techs, engineering, etc.
- Slot floor repair and maintenance program.
- Interdepartmental cooperation and communication.
- Inventory control and coordination of scheduling office supply orders and stocking: office supplies, forms, floor equipment for staff, etc.
- Management of employee personnel files and actions; commendations, disciplines, performance evaluations.
Reporting Manager:
- Slot Shift Manager
Qualifications
- Minimum of three (3) years of experience in casino slot operations, with at least one (1) year in a supervisory or leadership role within a high-volume gaming environment is preferred.
- Comprehensive knowledge of slot machine operations, slot accounting procedures, jackpot processing, and applicable gaming regulations.
- Demonstrated ability to lead, motivate, and develop a diverse team while maintaining a positive and professional work environment.
- Strong understanding of guest service principles with a passion for delivering exceptional luxury hospitality experiences.
- Proven ability to resolve guest concerns and operational challenges quickly, professionally, and with sound judgment.
- Excellent verbal and written communication skills with the ability to interact effectively with guests, employees, and management.
- Ability to analyze operational data, identify trends, and implement solutions that enhance guest satisfaction and operational efficiency.
- Experience monitoring gaming activity to ensure compliance with company policies, Nevada Gaming Control Board regulations, and internal controls.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in casino management systems, slot management software, Microsoft Office applications, and related technology platforms.
- Ability to maintain confidentiality and exercise discretion when handling sensitive information.
- Must be available to work varied schedules, including days, evenings, overnight shifts, weekends, and holidays.
- Must possess or be able to obtain and maintain all required Nevada Gaming registrations, work cards, and certifications.
- High school diploma or equivalent required; a bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
Preferred Qualifications
- Experience in a luxury resort or Forbes Travel Guide-rated property.
- Previous experience managing large teams in a high-volume integrated resort or casino environment.
- Knowledge of slot performance analytics, player development, and revenue optimization strategies.
- Bilingual communication skills are a plus.
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.