We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Seasonal, Full-Time
Schedule & Availability: This seasonal, full-time position requires flexibility to work weekends, holidays, and varying shifts, including evenings as late as 11 PM. Reliable attendance and accountability are essential to supporting our daily resort operations.
How You’ll Shine
As a Guest Services Associate, you'll deliver hospitality with heart by creating welcoming, memorable experiences for our guests. Your attentive service and sound judgment will help ensure a positive experience from arrival to departure.
How You'll Make an Impact
- Welcome guests and manage check-in and check-out procedures accurately and professionally.
- Provide information about resort amenities, local attractions, reservations, and available booking channels.
- Process guest transactions and maintain accurate records using established systems and procedures.
- Address guest inquiries and concerns with empathy, professionalism, and a sense of urgency.
- Take ownership of guest needs, using sound judgment and escalating concerns when appropriate.
- Collaborate with Guest Services, Housekeeping, Maintenance, Valet, Concierge, and Sales to support daily operations.
What You'll Bring
- A professional presence, strong work ethic, and commitment to exceptional guest service.
- Effective communication and active listening skills; bilingual Spanish proficiency is a plus.
- Strong problem-solving skills, personal accountability, and willingness to learn.
- Ability to multitask, prioritize responsibilities, and adapt in a fast-paced environment.
- Comfort working with multiple computer systems; Microsoft Office experience preferred.
- Basic cash-handling skills and strong attention to detail.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Compensation
The hourly rate for this role is $20.00.Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.