Company Description
With over 500 million registered users worldwide, our flagship product WPS Office is a one of the world’s most popular, cross-platform office solutions. Available for Windows, Linux, Android and iOS, WPS Office allows users to view, create and share office documents that are fully compatible with dozens of document formats, including Microsoft PowerPoint, Word and Excel.
Job Description
Kingsoft Office Software is seeking a tech-savvy customer service representative to respond to user questions, emails, and feedback. Our app, WPS Office, is the world’s most popular free office suite, available for Android, iOS and Windows PCs. We typically receive hundreds of emails per day and offer round-the-clock customer service, both in the US and China.
In this exciting roll, you will answer questions from users, respond to feedback (good and bad!), and troubleshoot technical issues. You will work closely with our Palo Alto based Community Manager and Android and iOS product teams at Kingsoft Office Software headquarters in China.
Qualifications
- Prior experience in a customer service role
- Tech savvy with experience using Android and iOS smartphones and tablets (you will be using our App on both platforms daily)
- Extensive experience using Microsoft Office (Word, PowerPoint and Excel)
- Keen attention to detail
- Strong writing skills and excellent grammar
- Excellent organizational skills
- Must love problem solving
- Proactive and able to work independently with little supervision
- Bonus – bi-lingual (not required)
Additional Information
Perks Include:
- Competitive Salary
- Established international company with a startup environment - get the best of both worlds
- Prime downtown Palo Alto location close to restaurants and CalTrain
All your information will be kept confidential according to EEO guidelines.