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JOB DESCRIPTION
Job Title:
Coordinator
Team:
Invoicing
Reports To:
Team Leader
OVERVIEW: The position of Invoicing Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.
Key Responsibilities & Tasks:
- Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
- Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
- Match the relevant delivery receipt note to the invoice when applicable
- Match the relevant supporting documents for cylinder invoices
- Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
- Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
- Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests
- Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes.
- Follow up complaints/ non compliances through improvement/complaint system in place.
Qualifications, Requirements and Additional Preferences
- Diploma / Degree Holder
- Has 2 to 4 years of related work experience
- Good understanding about nature of the job, process and other related tasks
- Problem Solving- Ability to solve minor issues in daily routines
Skills and Competencies
Language Skills
- Good Business English writing and speaking skills (able to express thoughts using the good common English phrases)
Computer Skills
- MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
- MS outlook / Email - Able to write both formal and informal emails clearly
- Basic knowledge of ERP system / Office 365
Individual Competencies
- Ability to perform the tasks assigned to them independently or with minimum supervision
- Attention to Detail
- Quick Learner
- Committed and Able to deliver
- Team Player - Able to collaborate with team members, Be flexible and positive attitude
- Achieve monthly KPI targets set by the management team
-Maintain Error Ratio -1%
-Lay days
-Individual Productivity
-Handling Days
-Response Time
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