This role is for one of Weekday’s clients
Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA)
Min Experience: 2+ years
Location: Delhi, India, new delhi
JobType: full-time
We are looking for a customer-focused Client Advisor with 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or luxury fashion. The ideal candidate should have experience serving high-net-worth individuals (HNIs), delivering personalised shopping experiences, achieving sales targets, and building long-term customer relationships.
The candidate should possess excellent communication and interpersonal skills, a strong understanding of luxury clientele expectations, and the ability to provide an exceptional in-store shopping experience.
Requirements
Key Responsibilities
- Welcome and assist luxury customers, understand their preferences, and identify their specific requirements.
- Provide personalised shopping assistance and recommend suitable jewellery products based on customer needs, occasions, and budgets.
- Explain jewellery collections, product features, designs, and other relevant details to customers.
- Drive sales and consistently achieve assigned monthly and category-wise sales targets.
- Build and maintain long-term relationships with customers to encourage repeat purchases and customer loyalty.
- Handle customer enquiries, complaints, returns, exchanges, and jewellery repair requests professionally.
- Maintain attractive jewellery displays and ensure adherence to visual merchandising standards.
- Manage daily inventory, maintain accurate stock records, and coordinate stock replenishment.
- Follow store standard operating procedures (SOPs) and jewellery security protocols.
- Gather customer feedback and share insights on product preferences and buying behaviour with internal teams.
Required Experience and Skills
- 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or premium fashion retail.
- Experience handling HNI and luxury clientele.
- Strong understanding of personalised customer service and luxury retail expectations.
- Proven ability to achieve sales targets and drive revenue.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to understand customer preferences and provide tailored product recommendations.
- Experience in customer relationship management and client retention.
- Knowledge of retail operations, inventory management, and visual merchandising.
Must-Have Skills
- Client Advisor
- HNI Client Handling
- Customer Relationship Management
Good-to-Have Skills
- Luxury Client Servicing
- Jewellery and Gems
- Luxury Brand Experience