This role is for one of Weekday’s clients
Salary range: Rs 500000 - Rs 600000 (ie INR 5 - 6 LPA)
Min Experience: 3+ years
Location: Remote
JobType: full-time
As part of the Operations team, you will manage the post-booking workflow, coordinate with guests and suppliers, and ensure every itinerary is accurately organised. You'll also track payments and prepare travel and financial documents.
Requirements
Key Responsibilities
- Booking Coordination: Coordinate with suppliers to book agreed itineraries accurately and communicate all arrangements. - Guest Communication: Handle post-booking inquiries, changes and special requests throughout the guest's travel journey. - Supplier Coordination: Keep suppliers updated on guest requests, changes and confirmations.
- Payment Management: Track payments, send payment links to guests and prepare documents for supplier payments.
- Travel Documentation: Prepare and share travel planners, itineraries and related documents with guests and suppliers.
- Booking Systems: Maintain accurate records in internal booking software, generate reports and carry out basic data analysis.
- Process Improvement: Identify workflow gaps and potential conflicts early and help resolve them.
- Team Coordination: Work with Sales, Customer Support and Destination Guides to ensure smooth handovers and trip delivery.
What We're Looking For
- Strong attention to detail in tour operations and booking coordination.
- Excellent written English and clear communication with guests and suppliers.
- Strong organisation and time management across multiple departures. - Ability to identify issues early and work with others to resolve them.
- Comfort with document formatting, spreadsheets and PowerPoint.
- A proactive approach and ability to work independently. Qualifications
- Undergraduate degree in any discipline; a postgraduate qualification is a plus.
- 3-5 years of relevant work experience. Travel industry experience is highly desirable.
Must-have skills
booking coordination, written English, communication