Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Microsoft 365 Messaging Specialist to support global messaging services, with a focus on Microsoft Exchange, Exchange Online, ActiveSync and enterprise archiving technologies.
You will provide advanced operational support for business-critical messaging services, investigate and resolve incidents and problems, support service transitions and collaborate with service owners, technical teams and project teams across an international environment.
The role requires a strong background in messaging technologies and IT operations, including experience supporting large, geographically distributed enterprise environments. You will contribute to maintaining reliable, secure and high-performing messaging services used by employees globally.
What you’ll do
- Provide advanced operational support for global messaging services, including Microsoft Exchange, Exchange Online, ActiveSync and enterprise archiving technologies.
- Monitor and operate messaging services in line with agreed service levels and operational performance measures.
- Investigate, troubleshoot and resolve complex incidents and problems affecting messaging services.
- Support Microsoft 365 and Exchange Online administration, including ongoing tenant administration and account maintenance.Act as a key escalation contact for complex service issues.
- Analyse Microsoft 365 service reports, audit logs and relevant third-party service reports to identify and resolve issues.Support Exchange hybrid environments, Exchange server patching and Microsoft Outlook client configurations.
- Support email archiving and retention solutions and apply relevant e-discovery and retention practices.Create and maintain PowerShell scripts to automate operational activities and remediate recurring issues.
- Develop operational processes, working instructions and training materials for support teams.Support Microsoft Outlook, Outlook Web Access, email, calendar and scheduling services.
- Collaborate with support teams across local markets, data centre, network and other technology functions.Work with project teams implementing changes to global messaging services and expanding services into additional markets.
- Review project deliverables against operational requirements and contribute to successful service transitions.Apply appropriate security controls and ensure operational activities comply with relevant policies, procedures and regulations.
- Share technical knowledge and support capability development across technical support teams.Take end-to-end ownership of service issues and contribute to a reliable user experience.
Who you are
- You have approximately 5–8 years of IT operations experience, ideally supporting large enterprise environments with more than 30,000 users and business-critical services.
- You have hands-on knowledge of messaging technologies such as Microsoft Exchange, Exchange Online, ActiveSync, Active Directory and enterprise archiving solutions.You understand Microsoft 365 and Exchange Online architecture, administration and key user scenarios.
- You have experience with Exchange hybrid environments and Exchange server patching.You can use PowerShell to automate operational processes and troubleshoot technical issues.
- You understand Windows Server, DHCP and DNS technologies.You have foundational knowledge of data centre and network operations, including IP networking, firewalls and load balancers.You understand IT security requirements, controls and policies relevant to enterprise technology services.
- You have strong analytical and troubleshooting skills and can manage complex technical incidents effectively under pressure.You can communicate complex technical topics, issues and risks clearly and in a structured manner.
- You can collaborate effectively across international and geographically distributed teams.You have good reporting skills and are fluent in spoken and written English.ITIL Foundation certification is required.
- Relevant Microsoft certification in messaging, server infrastructure or desktop infrastructure is required.You are comfortable participating in an on-call support arrangement.The role may involve rare travel, for which a valid passport may be required.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Exposure to large-scale, business-critical Microsoft 365 and enterprise messaging services used across an international organisation.
- Opportunities to work with Microsoft Exchange, Exchange Online, PowerShell, Active Directory, enterprise archiving and hybrid messaging technologies.
- Collaboration with international support, infrastructure, network and project teams.
- Experience resolving complex operational issues in a large-scale enterprise technology environment.
- Opportunities to contribute to service improvements, automation, operational processes and knowledge sharing.
What skills you will learn
- Advanced administration and troubleshooting of Microsoft 365 and Exchange Online services.
- Operational management of Exchange hybrid and enterprise messaging environments.
- PowerShell scripting and automation for messaging operations.
- Analysis of Microsoft 365 service reports, audit logs and operational data.
- E-discovery, retention and enterprise email archiving practices.
- Incident and problem resolution techniques for business-critical messaging platforms.
- Service transition and operational readiness practices.
- Cross-functional collaboration within geographically distributed technology teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Follow us on social media
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/