Role Profile
Title: Programme Manager
Business Area: Vodafone Business
Department: VBTS
Location: Kuala Lumpur, Malaysia
Join Us
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to driveconsistency and customer excellence across 30 countries and for over 420 million customers. We are constantlyuncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. Byjoining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time toget on board.
As we evolve into a truly digital company, Vodafone Group Technology spans across the entire Vodafone footprintand drives our technology advancements, to enable us to be the best and most secure in unified communications. We empower our consumer and enterprise customers to be confidently and securely connected. Our uniquecapabilities create the best voice and data to our customers and continue our advancement in the Internet ofThings (IOT), BIG Data, Cybersecurity, Cloud
What you’ll do
Key Responsibilities:
- Engaging in Sales opportunities well in advance of contract signature to ensure thorough capture of client requirements and hold a Programme kick-off as early as possible.
- Preparing and delivering client programme plan to ensure accurate expectations are set and advise clients of any critical Programme milestones.
- Providing and arranging support across regions for global programmes and providing professional end-to-end Programme Management for Clients.
- Assuring end-to-end Programme Methodology and ensure high quality results.
- Leading the virtual Programme team (as the overall primary point of contact) throughout a Client Programme lifecycle and ensure that all key milestones are met.
- Ensuring that Programme delivery activities are coordinated between the Client, Sales account team, and internal groups (e.g. Service Management).
- Effectively managing programme budget and ensuring that a clean hand-over to the Client & Service Management team at the close of each Programme is facilitated.
- Capturing client business priorities, critical information & agree programme plan and ensuring that service activations are scheduled & facilitated with the client.
- Coordinating, hosting and attending virtual team meetings with clients, account teams, and internal groups.
- Proactively providing the Client, Sales Rep(s) & Service Manager with frequent programme progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate).
- Providing programme dashboard reports to key internal & client stakeholders
- Assessing, recording & mitigating risks / dependencies against programme on-time delivery, quality &/or budget and Leading cross functional teams to take preventative (& corrective) action on any programme related issues and escalate as required to ensure client requirements and due dates are met.
- Ensuring that programmes are documented to a high standard, communicated and agreed with the client according to the Group technology Programme Management standards and the contract and NPS Client surveys are initiated at the completion of each Programme.
- Providing Programme Management expertise to the Account team & Client to ensure the delivery of a professional Programme Management Service throughout the Programme Delivery and ensuring that accurate system records and reports are maintained (e.g.: Web time, RYG).
Who you are
We are looking for the successful candidate to be a highly capable and experienced end-to-end Programme Manager who will be responsible for leading and owning the end-to-end delivery of multiple technical Programmes in line with a multi-country deployment strategy.
Essential:
- Extensive Programme Management skills and experience and successful track record of Programme/Programme Managing complex inter-company initiatives.
- Critical Technical Skills
- Program & Project Management
- End-to-end program lifecycle management
- Managing multiple interdependent projects
- Budget, scope, risk, and resource management
- Stakeholder and vendor management
- Agile & Traditional Delivery Methodologies
- Agile (Scrum, Kanban, SAFe)
- Waterfall and Hybrid delivery models
- Sprint planning and release management
- Telecommunications Domain Knowledge ( Mandatory)
- Underlay Technologies ( IPVPN/MPLS/Internet/Dedicated Ethernet/DWDM)
- Overlay Technologies ( SDWAN -Fortinet/Cisco/Versa/Juniper)
- LAN Technologies (SDLAN -Mist/Aruba/ACI)
- Unified Communications ( SIP/Voice)
- Security ( SSE-Zscaler/Cato/Fortinet/Firewalls)
- Network transformation and deployment
- Telecom infrastructure and operations ( ITSM)
- AWS, Azure, or Google Cloud fundamentals
- Cloud migration programs
- Working for Customer technical project management team delivering infra solutions.
- Management of multiple stakeholders
- Ability to manage from a distance, resources who work for other organisations
- A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.
- Excellent communications skills
- Exceptional interpersonal, organisational and communication skills, integrity, respect for confidentiality, sound judgment and decision-making skills.
- Experience of using MS Office Suite including Excel, Word, PowerPoint, Power BI Programme required.
- Experience of using Programme support tools, such as SharePoint, Programme management reporting tools (e.g. Planview), SAP, MPP
Desirable:
- PMP (Project Management Professional)
- PRINCE2 Practitioner
- PMI-ACP
- Certified Scrum Master (CSM)
- SAFe Agilist
- ITIL Foundation
- Lean Six Sigma Green Belt/Black Belt
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.