The ED Patient Access Rep provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: N/A Experience PREFERRED: Previous work experience in a healthcare setting and knowledge of medical terminology Experience with medical insurance, HMO, managed care Experience with appointment scheduling/registration Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval.Work experience must be specific to role) High School Diploma or equivalent Education/training PREFERRED: Post high school education in healthcare or business related coursework Independent action(s) required: Ability to perform daily activities with minimal supervision. Functions in a self-directed manner in the accomplishment of routine activities. Issues that involve violation of VCUHS policies and procedures, involve conflicts of a sensitive nature or that would be considered unusual in nature are to be brought to the attention of the immediate supervisor immediately. Job duties may include the access to and/or contact with medications and related supplies. Supervisory responsibilities (if applicable): N/A Additional position requirements: Incumbents are required to cover three shifts, weekends and holidays as scheduled and are considered essential personnel and expected to report to work as assigned. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting less than 20 lbs. Activities:Prolonged standing,Prolonged sitting,Frequent bending,Walking(distance),Climbing (steps, ladder,other),Repetitive motion Mental/Sensory:Strong recall:Reasoning,Problem solving,Hearing,Speak clearly,Write legibly,Logical thinking Emotional: Fast pace environment,Steady pace,Able to handle multiple priorities,Frequent and intensecustomer interactions, Noisy environment,Able to adapt to frequent change
Compensation Range: $16.75 - $24.12
Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran