The Access Design Specialist serves as an operational design expert and Epic build partner, translating specialty workflows and access standards into clear, actionable scheduling logic. This role consults with internal stakeholders to identify clinical enterprise needs and designs Decision Trees, self-scheduling workflows, and Fast Pass configurations to meet those needs. The specialist prepares and maintains all documentation to support build execution and ongoing maintenance, collaborates closely with IT, and ensures tools perform effectively post-go-live. Assignments typically involve medium-sized projects, including workflow analysis, design, documentation, and testing.
Essential Job Statements
Conduct comprehensive scheduling workflow analysis to understand current state operations andidentifyopportunities for improvement aligned with ambulatory access goals.
Partner with access leaders and specialty teams to evaluate the effectiveness of existing workflows and scheduling logic in meeting enterprise access standards and patient experienceobjectives.
Design,modify, andmaintainDecision Trees, Fast Pass, and self-scheduling configurations, ensuring alignment with operational needs and strategicpriorities.access
Translate operational workflows into Epic build requirements, collaborating closely with IT analysts to ensureaccurateand effective configuration.
Review andvalidateEpic builds pre-go-live, confirming alignment with operational intent and readiness for deployment.
Monitor post-implementation performance metrics (e.g., deny rates, error routing,utilization) toidentifyissues and recommend refinements.
Maintain high-quality documentation for all design work, including configuration details, business approvals, and standard templates to support governance and scalability
Collaborate with Strategic Program Leads and Optimization Specialists to prioritize and sequence design work based on specialty readiness, impact, and enterprise goals.
Proactivelyidentifyand mitigate project-related issues, providing solution-oriented escalation and support to ensure successful outcomes.
Performs other duties as assigned and/orparticipatesin special projects to support the mission of VCUHS and department.Provide assistance toteam members. Accept alternate assignments, asrequired.
Patient Population: N/A
Employment Qualifications
RequiredEducation: Bachelor’s degree in Business, Finance, Health InformationManagementor related field.
Preferred Education: N/A
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/CertificationPreferred: N/A
Minimum Qualifications
Yearsand TypeofRequiredExperience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, includingprovidertemplate Optimization, Visit Type,departmentand provider build experience preferred
Project management experiencerequired. Ability to manage multiple priorities simultaneously.
Other Knowledge,Skillsand Abilities Required: N/A
Other Knowledge,Skillsand Abilities Preferred: N/A
Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone.
Physical Requirements:
Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity
Hazards: N/A
Mental/Sensory – Emotional
Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Fast-pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change
Compensation Range
$75,524.80 - $117,083.20Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran