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At Claro, a globally recognized leader and Certified Great Place to Work, your personal and professional growth takes center stage. We foster a culture of excellence, diversity, and continuous learning, empowering individuals with a growth mindset to shape the future of IT solutions.
Overview
Seeking a seasoned Solutions Architect to join our team and play a meaningful role in building long-term business relationships with clients. As a critical member of the sales team, you will drive the adoption of our services, close enterprise opportunities, and shape long-term, consultative technical relationships with customers—becoming a trusted advisor at all organizational levels.
You will represent Hitss’s value proposition, technologies, strategy, and product roadmaps, presenting to executives, technical management, and engineering teams. Your expertise will be integral as you design and implement tailored solutions for mid-sized enterprises, covering Digital Transformation Services, Managed IT Services, Software Factory, application modernization, AI and automation, and cloud solutions. Some solutions may integrate offerings from our affiliate/sister company, Claro. Both Hitss and Claro are part of América Móvil, leveraging global resources and infrastructure.
As a senior technical advisor for strategic opportunities, your experience combining consulting, architecture, and hands-on engineering will be vital in executive discussions and delivering credible, practical solutions. You will support sales presentations, product demonstrations, and ensure successful installation and maintenance of our products and services.
Key Responsibilities
Client Engagement & Solution Strategy
Partner with Sales, Product, Marketing, and Engineering teams to engage customers, understand their business objectives, and align Hitss solutions to their needs.
Serve as the primary technical advisor throughout the sales cycle, bridging customers, prospects, and internal stakeholders.
Facilitate technology strategy sessions, requirements gathering, architecture discussions, and digital transformation planning.
Develop strategic account plans, identify growth opportunities, and support account planning.
Build and maintain trusted customer relationships, providing technical guidance and thought leadership.
Research customer industries and market trends to drive new sales opportunities and solution strategies.
Solution Architecture & Technical Leadership
Design scalable, secure, and innovative solutions including application modernization, cloud migration, custom software development, DevOps, AI, automation, and managed IT services.
Define and advocate for modern engineering practices: Agile, CI/CD, DevSecOps, platform engineering, and observability.
Guide customers on architecture principles such as API-first design, microservices, event-driven architectures, and application refactoring.
Analyze business and technical requirements, translate needs into solution architectures and implementation plans.
Develop clear transformation roadmaps, from current-state to future-state technology environments.
Provide expert technical recommendations influencing strategic customer decisions.
Sales Support & Business Development
Provide technical expertise in customer meetings, presentations, demonstrations, workshops, and executive briefings.
Develop compelling proposals, bids, and proof-of-concepts (POCs) demonstrating Hitss’s value.
Lead POCs, evaluate outcomes, and communicate recommendations.
Contribute to RFP responses, contract renewals, pricing strategies, and commercial proposals.
Support revenue planning and sales forecasting for assigned accounts.
Meet or exceed assigned business development and revenue objectives.
Delivery & Cross-Functional Collaboration
Collaborate with engineering, implementation, and delivery teams for smooth translation of proposed solutions into delivery.
Partner with external technology providers, design teams, and engineering to create comprehensive solutions.
Participate in solution assessments, customer reviews, and recommend improvements.
Documentation, Governance, & Continuous Improvement
Develop and maintain solution architectures, technical documentation, standards, and best practices.
Stay up-to-date with emerging technologies, industry trends, certifications, and competitive offerings.
Travel to customer locations, partner sites, industry events, and meetings as needed.
Qualifications
Bachelor’s degree in Electronic Engineering, Computer Science, Information Technology, or Telecommunications (required); Master’s degree (preferred)
7–9 years of experience in complex solutions (required)
7–9 years of progressive experience in software engineering, solution architecture, consulting, or digital transformation (required)
1–3 years of hands-on software development experience (required)
High proficiency in English
Why Join Hitss?
Opportunity to work on transformative digital solutions for leading enterprises
Dynamic, collaborative, and innovative work environment
Direct impact on business outcomes and customer success
Competitive compensation and professional growth opportunities
Why Join Claro?
We're excited about the possibility of working together. At Claro, you'll join a collaborative team that values innovation, professional growth, and diverse perspectives. In addition to a rewarding career, we offer:
Professional development and career growth opportunities
An inclusive culture that celebrates teamwork, success, and diversity
Comprehensive medical, dental, and vision coverage
Generous paid time off, including:
16 company holidays
15 days of Paid Time Off (PTO)
7 sick days annually
401(k) plan with company match
Tuition reimbursement programs
Compensation
The anticipated base salary range for this position is listed in the job posting. Individual compensation is determined based on factors such as location, experience, skills, qualifications, business needs, and the scope of the role.
Equal Employment Opportunity
Claro Enterprise Solutions is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.