Regional Director - Quality

Overview

POSITION SUMMARY: The Regional Director – Quality provides leadership for the assigned platforms’ clinical quality program. In partnership with physician leadership, the Regional Director – Quality supports clinical quality improvement, patient safety, clinician education, and quality governance. The Regional Director – Quality collaborates with facility partners, USAP’s data analytics team, and corporate leadership to advance quality initiatives and support physician-led clinical excellence. 

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation) 

• Leads the platform's clinical quality program in collaboration with physician leadership. 

• Supports implementation of local and enterprise quality initiatives. 

• Identifies opportunities to improve clinical quality and patient safety. 

• Coordinates platform participation in enterprise quality initiatives, as applicable. 

• Manages the case review process in collaboration with the local Clinical Quality Committee (CQC). 

• Reviews unexpected clinical outcomes, referrals, trends, and other quality concerns. 

• Conducts review of clinical events and recommends opportunities for system or practice improvement. 

• Escalates issues through established governance pathways, as appropriate. 

• Facilitates the development and implementation of quality improvement initiatives. 

• Evaluates the effectiveness of quality improvement initiatives. 

• Shares best practices across platforms. 

• Develops and coordinates clinician education arising from quality initiatives, patient safety activities, case reviews, and other clinically relevant topics identified by the platform CQC. 

• Orients new clinicians to the platform’s quality program. 

• Supports the development, implementation, and ongoing review of clinical protocols and practice guidelines in collaboration with physician leadership. 

• Reviews patient satisfaction feedback and trends to identify opportunities to improve clinical quality and patient safety. 

• Partners with the data analytics team to define quality reporting needs, including relevant dashboards. 

• Identifies data-informed opportunities for improvement in collaboration with the platform CQC. 

• Supports the platform CQC. 

• Partners with facility quality and physician leaders to advance quality initiatives, including representing the platform on facility quality committees, as appropriate. 

• Coordinates quality reporting required by facility and payor contracts and applicable regulatory agencies. 

• Performs other duties as assigned. 

Qualifications

KNOWLEDGE/SKILLS/ABILITIES (KSAs): 

• Bachelor’s degree in healthcare or related field required, master’s degree preferred. 

• 5+ years’ progressively responsible healthcare quality experience, preferably in a physician practice, ambulatory, or perioperative setting. 

• Knowledge of quality improvement principles and patient safety. 

• Knowledge of Power BI preferred. 

• Knowledge of healthcare regulatory and accreditation requirements relevant to physician practice. 

• Knowledge of clinical quality review methodologies and quality governance processes. 

• Ability to interpret quality data and trends. 

• Strong written, verbal, and presentation skills. 

• Ability to lead and facilitate committee discussions and communicate complex information to diverse audiences. 

• Ability to build collaborative relationships with clinicians, facility leaders, and multidisciplinary teams. 

• Experience leading quality improvement initiatives across multiple sites. 

• Demonstrated ability to influence through collaboration and trust building. 

• Demonstrated commitment to professionalism, integrity, confidentiality, and continuous improvement. 

• Experience leading, mentoring, and developing a high-performing team. 

*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Occasional Standing 

• Occasional Walking 

• Frequent Sitting 

• Frequent hand, finger movement 

• Use office equipment (in office or remote)  

• Communicate verbally and in writing