Primary Location:
UofL Health - Brown Cancer Center - UMCAddress:
529 S. Jackson St.
Louisville, KY 40202
Shift:
First Shift (United States of America)Job Description Summary:
About UofL Health:UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Job Description:
Position Summary and Purpose
The receptionist is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment.
Essential Functions:
• Greet visitors on arrival to the facility
• Answer phone calls and direct them appropriately
• Direct visitors to appropriate location within the facility
• Address visitors’ questions or needs
• Provide an overall welcoming environment
• Complete appointment reminder outreach to scheduled patients
Other Functions:
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
Additional Job Description:
Job Requirements
(Education, Experience, Licensure and Certification)
Education:
• High School Diploma or GED/Equivalent (required)
Experience:
• One(1) year healthcare experience (preferred)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette
Language Ability:
• Must be able to communicate effectively in both verbal and written formats
Reasoning Ability:
• Ability to solve practical problems
Computer Skills:
• Must be proficient with basic computer skills
Additional Responsibilities:
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health