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Teleperformance

Transformation Consultant - Eng - KL/Penang

MY, Pulau Pinang-Bayan Lepas, MYFull-time

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Posted yesterday

Overview

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization. 

Qualifications

  • Education: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field. 
  • Experience: Prefer someone with at least 5 year of experience in management consulting, transformation, or change management. 
  • Skills: 
  • Strong business acumen and understanding of organizational dynamics. 
  • Excellent analytical, problem-solving, and communication skills. 
  • Proven ability to lead and manage cross-functional teams. 
  • Experience with transformation methodologies (e.g., Agile, Lean). 
  • Strong stakeholder management and influencing skills. 
  • Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel 
  • Knowledge in Machine Learning and Artificial Intelligence  
  • Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable. 

Responsibilities

  • Transformation Strategy Development: 
  • Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives. 
  • Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation. 
  • Design and implement change management plans to minimize disruption and ensure successful adoption of changes. 
  • Develop and deliver training programs to support change initiatives. 
  • Stakeholder Engagement: 
  • Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders. 
  • Communicate transformation plans, progress, and outcomes to stakeholders. 
  • Project Management: 
  • Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes. 
  • Coordinate with cross-functional teams, including IT, HR, and operations. 
  • Benefits Realization: 
  • Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes. 
  • Conduct post-implementation reviews to identify lessons learned and areas for improvement.

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