Overview
We are looking for a Mandarin-speaking Customer Service Executive to join our team in Kuala Lumpur. You will be responsible for assisting customers, handling enquiries, resolving issues, and providing a professional customer experience in both Mandarin and English.
Why Join Us?✨ Competitive salary up to RM4,500/month✨ RM300 Mandarin Language Allowance✨ Convenient Kuala Lumpur location at G Tower, Ampang Park✨ Opportunity to build your career in a global BPO environment
Qualifications
Job Requirements
- Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
- English proficiency: B1 – able to understand and communicate in English.
- SPM qualification or above.
- Open only for Local Malaysians.
- Customer Service or BPO experience is preferred.
- Good communication and interpersonal skills.
- Strong problem-solving and customer-handling skills.
- Comfortable working in a fast-paced customer service environment.
- Stable employment history is preferred.
- Able to commit to Rotational shift
Working Hours: 5 working days + 2 days off per week
- Weekday Shifts: Rotational shifts between 9:00 AM and 9:00 PM, with each shift lasting 9 hours
- Weekend Shifts: Working hours are from 9:00 AM to 6:00 PM
Responsibilities
Key Responsibilities
- Handle customer enquiries via phone, email, or other communication channels.
- Provide accurate information and professional assistance to customers.
- Resolve customer issues and complaints efficiently and professionally.
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate records of customer interactions and cases.
- Escalate complex issues to the relevant team when required.
- Follow company policies, procedures, and service standards.
- Work closely with internal teams to ensure a smooth customer experience.
- Meet assigned customer service and performance KPIs.