Overview
We are looking for a highly talented, self-motivated, individual to join the Seller Risk Operations team as a Merchant Risk Consulting Agent. We are looking for someone who has experience in Seller Risk Operations.
Qualifications
What does Success Look Like?
Holistic Review
- Your critical thinking is end-to-end to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
- You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
- You wear several “hats” - Risk, Relationship Manager, Negotiator, and Investigator
- You will work towards understanding Industry risk idiosyncrasies
- You are working to have Global awareness of process alignment and economy implications
Merchant Education
- You always put yourself in the merchant’s shoes and act as a strong partner.
- You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.
About You
- You have a Bachelor’s Degree or equivalent experience
- You have 5+ years’ experience within a customer service or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
- You are fluent in English and Regional Language
- You have strong written and verbal communication skills.
- You have an ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through.
- You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office).
- You are creative, good at learning on the fly, have strong customer focus and problem solving skills and you operate with integrity.
- Shifts – Morning & Afternoon with no Sat/Sun fixed offs.
- People from Credit risk, Credit card underwriting, mortgage underwriting experience to be looked at.
- Experience range: 3- 5 years
You Might Also Have
- An ability to be comfortable working within ambiguous areas of policy where outstanding decision-making quality is present.
- An ability to learn and adapt to new software technologies.
- The ability to work independently with a strong drive for results.
- Experience with conflict management and interpersonal skills.
- You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
- Your holistic review will include a balanced approach of assessing risk and the merchant experience.
- You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
- You will serve as a credible partner that makes sound decisions.
- You will monitor accounts for indications of risk assessment with merchant growth potential.
- You will begin to have experience with merchant education and communication.
- With a high level of initiative, you will start to take a proactive approach to risk assessments.
Responsibilities
Job Description
- You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case management, phone, email, ticket channels)
- Your holistic review will include a balanced approach of assessing risk and the merchant experience.
- You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
- You will serve as a credible partner that makes sound decisions.
- You will monitor accounts for indications of risk assessment with merchant growth potential.
- You will begin to have experience with merchant education and communication.
- With a high level of initiative, you will start to take a proactive approach to risk assessments.