Job Description:
PRIMARY FUNCTION:
The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.
DUTIES AND RESPONSIBILITIES:
- Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
- Fulfill all customer requirements related to detention
- Assist with departmental tasks as assigned
- Maintain compliance with all company policies and procedures
- Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma required, related experience or college a plus
- Ability to function in a fast-paced work environment and tolerate stress
- Excellent interpersonal skills
- Possess a courteous yet assertive telephone personality
- Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
- Strong customer service skills
- Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.