Job Description:
PRIMARY FUNCTION:
The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.
DUTIES AND RESPONSIBILITIES:
- Provide back-up assistance to the Customer Service Representative for load entry
- Maintain various management reports on a periodic basis
- Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
- Provide information to customers inquiries and redirect if necessary • Other duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School Diploma required
- Ability to use Microsoft Office product efficiently and effectively
- Fluent keyboard proficiency and 10-key
- Excellent interpersonal skills
- Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills •
- Possess courteous, yet assertive telephone personality •
- Ability to function in a fast-paced work environment and tolerate stress
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.