Company Description
The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business-building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Group Travel/Lead generation Coordinator for its support office in downtown Toronto, located by Union Station.
Job Description
Groups
- The Group Travel Coordinator works with our preferred and approved suppliers to manage support office group space for cruises and tours
- Books and maintains the cruise/tour block space on Extranet site as well as in Navigate, Ensemble’s cruise booking platform
- Works with the marketing department, supplying copy and groups information, ad material and promotions for marketing campaigns regarding groups
- Adheres to deadlines and make all appropriate payments; monitors, adjusts, and reports on space booked
- Supports travel agents regarding their group travel inquiries
- Monitors and approves costing sheets from agent's potential groups
- Understands and trains agents on ClientLinq entries including building tour masters/Invoicing
- Arranges and coordinates space on tour groups
- Lead webinars to teach agents about groups
Lead Generation Program
- Learn how the lead generation program functions from A-Z (will be taught here)
- Monitor and report on leads
- Ensuring the functionality of the systems are working properly
- Train agents on the lead generation program
- Hold meetings with agents regularly
- Work with the system developer for adjustments and enhancements
- Work effectively with other departments
Qualifications
Experience:
- Travel: 2-5 years (Preferred)
Licence:
- TICO (Preferred)
Additional Information
Experience
- Working as a travel agent booking groups
- Managing and Reconciling groups
- Reading group contracts from suppliers/tour operators
- Managing deadlines, payments, penalties
- Facilitating webinars on GotoMeeting or similar platforms
- Proficient at excel, word and powerpoint
- Working with Google docs, trello or similar systems
The candidate should :
- Be highly motivated to create structure, processes and move the groups department to the next level with minimum supervision
- Takes initiative to learn and completely understand the leads generation program
- Interact and contribute effectively with others in a team-based atmosphere
- Have the ability to organize and manage simultaneous projects with a strong attention to timeliness and detail with limited supervision
- Have effective oral and written communications skills
- Have very good computer skills
- Have presentation experience/ability to lead webinars