As a Senior Quality Improvement Facilitator, you wwill serve as the primary program liaison and quality improvement (QI) coach for healthcare facilities who serve Tribal communities. This role provides QI assistance to a group of Tribally managed healthcare facilities, Urban Indian Organizations, and/or Indian Health Service facilities. You will the facility Quality Teams accomplish QI goals around patient care, patient safety, training and education for staff, capacity building, and more. You will be responsible for building and maintaining trusted relationships with assigned community contacts, providing QI services to healthcare organizations serving Tribal communities, understanding and implementing QI approaches, and offering meaningful adaptations to QI approaches for American Indian and Alaska Native populations. This position requires both virtual and in-person interactions with hospitals, clinics, and nursing homes.
While this role is primarily remote, Telligen is only considering candidates located in Oklahoma.
What You'll Do:
- Collaborate with health care providers serving Tribal populations through the Indian Health Service, Tribal facilities, and/or Urban Indian Organizations to identify needs and drive measurable improvements in patient outcomes
- Partner with team members and internal/external customers to determine and evaluate methods to encourage participation in a QI program and/or special project initiatives
- Bring knowledge and experience of Tribal, Urban Indian Organizations, and/or Indian Health Service healthcare systems
- Experience in QI methodologies and strong communication and relationship-building skills to effectively engage with partners and providers across the healthcare continuum
- Provide on-site and remote technical assistance to facilities to train on and implement QI practices
Required Skills and Experience:
- Bachelor’s degree (Master’s preferred) in nursing, health administration, public policy, public health, or related field
- 5 years’ experience preferred working in direct collaboration with providers, quality improvement professionals, and other population health or public health individual for health care quality improvement
- Experience with cultural humility, health literacy, and healthcare quality improvement required
- Knowledge of IHS, Tribal and/or UIO facility types and/or demonstrated experience working closely with Indigenous communities, including a deep understanding of cultural, historical, and social contexts
- Strong interpersonal and communication skills, with the ability to build productive relationships with leaders, clinicians, administrators and other health professionals
- Ability to coach and facilitate improvement activities with providers and partners providing technical assistance in defined areas of subject matter expertise (e.g., accreditation)
- Willingness to travel for in-person quality improvement activities with facilities
Who We Are:
Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.
Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.
Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.
Are you Ready?
Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.
We’re on a mission to transform lives and economies by improving health.
Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
Thank you for your interest in Telligen!
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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.
Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.
If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to [email protected]