The Work We Do
Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.
Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.
With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.

What will you contribute?
Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical/developer competencies, responsible for handling and resolving the raised issues in the shortest time possible. He also uses his technical expertise to assist functional consultants on a need basis. At times, he may be called upon to do testing on beta deliveries or fixes before they are released to customers.
Responsibilities & Deliverables:
Your deliverables as a member of the FusionInvest Customer Support (Bucharest) team include (but are not limited to) the following:
·Respond to various customer requests of low/medium/high complexity, being able to understand the issue reported
·Reproduce issues on the local environments, searching for potential workarounds to minimize client downtimes, reviewing source code and building scripts to fix corruptions with the assistance of senior colleagues when necessary
·Perform technical investigation of the issues reported, providing adequate solutions where feasible and/or complete analysis details to R&D teams
·Update clients on the progress towards issue resolution
·Track issues sent to other departments and ensure a resolution to the client’s satisfaction is attained
·Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
·Validate defects thoroughly by ensuring that the described scenarios are fixed
·Write technical specifications and best practices documentation
·Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
Required Experience:
·University studies in Computer Science, Mathematics, Business IT or related sector
· Knowledge of C/C++, including debugging skills and some experience with debugging tools like Visual Studio
· Knowledge of SQL, and basic knowledge of C#
·Knowledge of database technologies such as Oracle, and advanced experience with Windows operating system
·Very good English knowledge
·Analytical abilities
·Attention to details, stability, responsibility as well as customer focus
·Ability to work independently as well as part of a customer facing team
·Able to work in a multi-cultural and multi-sites team

Diverse Minds, Shared Ambition
At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.
We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.
We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.