Field Technician – Southeast Texas & Southwest Louisiana

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning – completing training requirements to know the latest on existing and new systems and product in order to grow skills and to expand proficiency in alignment with organizational values and requirements.
• Also responsible for other duties/projects as assigned by business management as needed

Education & Experience

• Bachelor’s degree OR equivalent relevant field experience required. Candidates without degrees who have deep technical or field experience are encouraged to apply.
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2–4 years of experience in field operations, maintenance, or related technical roles
• 2–4 years of experience in wireless telecommunications or a related field

Knowledge, Skills and Abilities:

• Electronics (Required)
  • Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio, generators, AC-DC power systems, battery systems, and AI.
• Radio Access Network (RAN) – Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
  • Experience with Nokia RAN technology is a plus. 
• Wireless Backhaul – Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required)
  • Licensed Microwave and millimeter-wave wireless transport technology – Ceragon and Ericsson experience is a plus
• 5G New Radio (NR) – Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station – Working knowledge of base station equipment (Nokia AirScale BTS Equipment), installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development – Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required)
• Disaster Recovery Planning – Familiarity with disaster recovery protocols and the ability to implement contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting – Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management – Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
• Technical Support – Ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Required)
• Attention To Detail (Required)
• Problem Solving / Troubleshooting - Solves problems using creativity and innovation. (Required)
• Computer Fluency – Proficiency with Microsoft Office Suite and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
• Ability to use fiber test, line and antenna test equipment. (Preferred)
• Excellent verbal and written communication skills. (Preferred)
• Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
• Basic leadership skills and ability to prioritize and complete multiple tasks. (Preferred)
• Able to work both independently and in a team environment. (Preferred)
• Flexibility with ever-changing environments and priorities. (Preferred)
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays. (Required)
• Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role. (Required)

Additional Job Description:

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): Yes – within the market

DOT Regulated:

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.