Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Serve as a senior technical expert within the Workplace Services team, providing advanced (L2 + L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online), Intune, Teams & Enterprise Voice, Microsoft SharePoint and Entra ID. This role ensures secure, reliable, and efficient digital workplace experiences for a global enterprise, driving collaboration, communication, and endpoint management.Main accountabilities and tasks
- Provide Level 2 and Level 3 support for Exchange, Intune, Teams/Enterprise Voice, Microsoft SharePoint and related M365 services, ensuring timely and effective resolution of incidents and service requests.
- Collaborate with IT, security, and business teams to deliver seamless digital workplace experiences.
- Develop and maintain technical documentation (HLDs, LLDs, SOPs) for Workplace Services technologies.
- Automate routine administrative tasks using PowerShell and other tools to improve efficiency.
- Enforce security, compliance, and data protection policies across all supported platforms.
- Participate in change management, patching, and upgrade projects for M365 services.
- Mentor and collaborate with local IT teams, contribute to knowledge base articles, and lead training sessions to ensure consistent standards and best practices across the organization.
- Continuously review and improve processes, driving automation, standardization, and operational excellence.
- Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices, including certified hardware such as Yealink and other Teams‑certified vendors.
- Handle escalations related to audio, video, call quality, and meeting room reliability.
- Support Teams resource accounts and room mailboxes in coordination with Exchange Online.
- Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.
Requirements
- 5+ years of overall IT experience, including strong hands-on experience supporting Microsoft 365 in an enterprise environment.
Strong hands-on depth in 2–3 of these areas
- Microsoft 365 / Modern Workplace
- Exchange Online / Exchange Hybrid
- Microsoft Intune & SCCM /Endpoint management
- Microsoft Teams, ideally including Teams Voice
- Entra ID / Azure AD
- SharePoint Online
- PowerShell for administration and automation
- Enterprise ITSM/ticketing experience.
What we offer you
We offer:
- Benefits Over law
- Saving found
- Training
- Christmas bonus over low
- Development plan
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.