JOB TITLE: Nordic Center Instructor/Attendant
DIVISION: Nordic Center
REPORTS TO: Nordic Center Manager
LOCATION: Nordic Center
CLASSIFICATION: Occasional/ Seasonal/ Hourly
PURPOSE OF POSITION:
The Nordic Center Instructor/Attendant is responsible for instructing group and private lessons for various age and ability levels, guiding snowshoe tours, providing information to guests, and directing them to appropriate base areas, as well as assisting guests with rental equipment. This position must have excellent customer service skills, basic math skills, and be willing to work weekends and holidays during the winter season as well as occasional evenings
SPECIFIC JOB REQUIREMENTS:
- Provide an exceptional guest experience
- Must be able to maintain accurate transactions
- Ability to work outside in all winter conditions
- Strong understanding of ski resort operations
- Support and follow Solitude Mountain Resort policies and procedures.
- Able to hike, snowshoe,
- Knowledge of Nordic Ski techniques (classic and skate ski) is required
- Wax and ski technician
- Ski and snowshoe rental tech
- Knowledge of snowshoe and Nordic Trails
- Has experience of/or ability to learn to sell products in Nordic Retail Shop
- Has experience of/or ability to learn to distribute Nordic ski and snowshoe rental equipment
JOB DUTIES AND RESPONSIBILITIES:
- Answer questions about the resort, terrain, snow, and grooming conditions
- Answer incoming phone calls
- Shoveling and snow removal
- Conduct group and private cross country ski lessons that help guests of all ages and ability levels
- Maintain a clean and organized work environment (vacuum, shovel, toilet, etc.)
- Maintenance of Snowshoe and Nordic trails – flagging, shoveling, marking hazardous conditions
- Maintaining fencing around the Nordic center building,
- Provide a friendly professional demeanor, acknowledge guests with a smile
- Host guided and informative snowshoe tours
- Correctly follow all opening and closing procedures
- Maintain accurate transactions
- Quickly notify manager of any shortage in retail/rental merchandise, register funds or unsafe situations
- Sell tickets at correct rate in a courteous and friendly manner
- Be conscious of safety at all times while completing job duties and responsibilities
EQUAL OPPORTUNITY EMPLOYMENT
Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at HR@solitudemountain.com.
Perks of Working Here:
Work & Play in the Mountains:
- Embrace the stunning Wasatch Mountains.
- Connect with fellow mountain enthusiasts.
Benefits:
- Access to select Alterra Mountain Company Destinations.
- Free Solitude season pass for you and eligible dependents.
- Discounts on solitude lift tickets for friends and family.
- Discounts on food, rentals, retail, and lessons.
Other Perks:
- Comprehensive medical, dental, vision, and life insurance for eligible employees
- Pro deals with outdoor brands.
- Generous 401(k) plan with company match.
- Free counseling service through Employee Assistance Program.