Team Leader – Rental Delivery – Vail

Job Title: Team Leader– Rental Delivery–Vail

Location: Vail, Colorado

Terms: Seasonal,full- and part-timeroles available

Pay:$21/hour base wage, plusgeneroustips

Requirements 

Expectweekendand holiday work. Daily operations broken into morning and evening shifts. Nopreviousexperiencerequired! 

AboutUs 

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20 years,rallying behind collaboration,teamwork,accountability,and funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passion,cultureand fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple,remainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, wedon’tstop there. Our culture is about being a part of something bigger. Whetherit’scontributing to our net zero climate initiatives, building lifelongfriendshipsor making acustomer’svacation memorable, a job at Ski Butlers will be the best decision you make.

About theRole

Team leaders (aka shift managers)are responsible forupholding SkiButlerscustomer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managingexpectationsand leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits

• Free Alterra Mountain Company EmployeePass

• Unlimited access to all AlterraMountainCompanyowned resorts, subject to blackout dates

• Ability to upgrade toFullor BaseIkon Pass at heavily discounted rate

• Epic Pass- Merchant

• Discounted access to500+ industry brands

• Generous discountsto Rossignol/Dynastar/Lange equipment

• 401K benefit and match for ALL staff members over18years old

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• Comprehensive Employee Assistance Programs, emotionalwellbeingand work-life balance resources to keep you at your best. 

Primary Responsibilities

• Opening and closing the shop daily

• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.

• Plan delivery routes, supportcallsand pickups for the current and upcoming shift.

• Respond to customer phone calls, text messages,emailsand voicemailsin a timely manner.

• Dispatch ski technicians on reactive support calls

• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

• Setting up the next shift for success

• Upselling existing guests via phone calls/texts in predelivery communication

Secondary Responsibilities

• Sizing guests in the proper equipment for orders as they come into our system

• Schedule work assignments for the following shift.

• Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

• Assistinglabor management during slow periods

• Taking reservations and issuing refunds

• Assistwith delivery and support service operations as needed