- Execute the global and local company’s standards, processes, policies and systems in supply chain management.
- Accurately and timely allocation of stocks based on accounts’ POs and delivery schedule.
- Ensure complete documentations are submitted to customers prior delivery of products to their warehouse (pre-alert, DRs, invoices, etc)
- Monthly and weekly monitoring, updating and cleaning of gdc data – oversold
- Accurately and timely processing of returns and ensures correct quantity and return reason.
- Accurately and timely response to all socmed customer concerns whether through DM or comments.
- Comprehensive monthly reporting of all concerns customer service inquiries and soc med concerns received with classifications.
- Escalate to the right department any urgent queries or comments garnered from website and social media accounts.
- Collaborate with other departments to ensure timely and accurate respond to customer needs.
- Establish and maintain collaborative working relationships with customers to achieve customer satisfaction.
- Submits required periodical report and updates to management.
- Address and ensure closure all customer queries.
- Assist SC Asst Manager on process design of different tasks within the scope of work.
- Document and assess processes within scope for improvements.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.