About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Job Description
Essential Job functions:
Greetsvisitors, patients, and families in a friendly professional manner anddirectsthem appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takesan accuratemessage and delivers to theappropriate individual/demonstratesappropriate etiquette.
Informspatients of delay in physician schedules,assistswith patient comfort while delayed.
Posts all self-pay charges, collects payments, and providespatientwithreceipt. Accuratelyreconcilesdaily payments.Reconcilesbilling slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, preparesdepositsand documents corrections.
Scansthe insurance card,processesinsurance verificationsutilizingthe on-line system, andupdatesthe patient account. Updates patient information including demographics, insurance, HIPAAformsand financial waivers.
Schedulesappointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following allappropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensuretimelypre-authorizations.
Completes referrals according to departmental guidelines and properlyenters intotheappropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
General Job functions:
Performs various clerical duties such as faxing, photocopying, scanning,filingandmailings.
Demonstratesflexibility with various work schedules, covers for other staff whenaskedincluding other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties asrequired.
Education, Certification, Computer and Training Requirements:
High School Graduate or GEDrequired.Associate Degreepreferred.
Heartsaverwithin30 daysof hire.
PreviousPSR experience preferred.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasksin a timely manner.
Knowledge of medical office and terminology preferred.
Basicproficiencyin computer userequired.Previousexperience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
Travel:
· Ability to commute to satellite offices as needed.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.