The Corporate Trainer is responsible for understanding the strategy and approach for creating and delivering high quality content, using multiple tools/formats, presented in an engaging, easy to understand, memorable way.
Functions as a primary resource to Regional and District Managers, Store Managers and their work teams, to enable them to proficiently solve business problems utilizing Serv-U provided tools and defined processes.
Creates training programs using a variety of tools best suited for the outcome desired, and delivers training online, in a classroom, pre-recorded, or supplementary to hands on learning in a Flagship store. Maintains a library of reference materials for self-service and the ability to supplement with live one on one training if needed. Develop custom learning plans to address specific needs, including use of Flagship Stores. Follow-up to make sure training needs have been met.
Essential Duties & Responsibilities
- Develop course/reference content, working with Serv-U and external SME’s (Subject Matter Experts)
- Proactive – Develop content/delivery to support implementation of new programs / tools / processes
- Reactive – Content/delivery to solve a new or current business need
- Develop training programs that are aligned with Serv-U University strategic goals.
- Create training programs using various learning methodologies, relevant media, and materials to enable effective learning and retention.
- Proactively work with the Serv-U team to evaluate, refine, or define training initiatives for continued program growth and development based on current needs and business drivers.
- Utilize Serv-U social media tools such as Yammer to share learning opportunities and promote learning capabilities to solve current work challenges
- Document, organize and make available to Serv-U managers and teams, primary and supporting materials for reference, training problem resolution
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- Maintain up-to-date materials within Serv-U University Library.
- Maintain and update the Visual Work Instructions, Certification Knowledge, Merchandising, Projects, and Continuous Improvement Assessments, Store Assessments, etc.
- Create reference materials from training materials as needed to provide focused learning experiences
- Create online / in person training programs that inspire learning and application of Serv-U processes and tools. Collaborate with Flagship Store for experiential learning as appropriate
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- Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.
- Assists employees with problems concerning "how to" perform specific tasks related to their positions. Develop customized training plans to address specific needs.
- Perform as a 1st line resource for Serv-U team managers and team members to provide source materials to enhance specific learning needs
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- Utilizes project management principles to help coordinate training logistics, ServU’s University updates and enhancements, and effective resource scheduling.
- Assist the effective administration and ongoing development of the Store Manager Training program.
- General
- Will participate in corporate learning events, participating in the design & planning. Contribute training materials and lead sessions as appropriate.
- Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System
- Handles keeping track of and reporting expenses; coordinates events and travel as needed.
- Align training schedules with the hiring and training demands of each Region/District/Store.
Desired Education, Skills & Experience
- Bachelor’s degree or equivalent combination of education and experience that provides required knowledge, skills, and abilities.
- At least 5 years of related work experience.
- Demonstrates strong communication skills, both written and verbal.
- Project management experience, organizational skills, and strong time management.
- An ability to cast a vision for the Training and Development Team Exemplifies the desired culture and philosophies of the organization.
- Computer proficiency to include Microsoft Office suite. Familiarity with e-learning, social media, Learning Management Systems platforms and practices
- Ability to work a minimum of 45 hours per week, based upon the business needs.