About Us:
At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.
The role
The Account Success Manager (ASM) plays a pivotal role in transforming new customers into long-term successful users and advocates of Seequent solutions. Driven by a mantra of maximizing "users and usage," you will serve as the primary strategic liaison between assigned accounts and internal teams such as technical support, product management, and account management. By developing a deep understanding of customer businesses and workflows, you will ensure users transition smoothly into active advocates of our solutions. This role focuses on optimizing product value, building strong operational rhythms, and addressing complex challenges. Please note this is an office-based role requiring occasional travel to client sites, and it does not have direct reports.
This role focuses on customer onboarding, adoption, retention, customer health, and long-term success rather than direct sales responsibility.
In this role you will have the opportunity to:
- Build strong, loyal relationships with key account stakeholders through a consistent interaction cadence, ensuring proactive support and a highly collaborative operating rhythm.
- Assess client requirements and align them with internal technical experts to deliver targeted onboarding and training, actively following up to ensure realized value.
- Track KPIs, NPS data, and usage metrics to proactively identify risks and opportunities, delivering meaningful insights and executive-level reporting to clients.
- Partner closely with Strategic Account Managers to provide data-driven insights from account knowledge, identifying opportunities to expand the account with additional products or services.
- Monitor customer engagement with technical support, liaising directly with internal domain specialists to address deep technical questions and resolve issues before they escalate.
- Represent the voice of the customer at a strategic level within Seequent, ensuring their needs actively shape product development, onboarding approaches, and overall customer experience.
Essential Knowledge Skills And Experience
- Bring 7+ years of experience in Customer Success, Account Success, Customer Experience, Technical Account Management, Customer Enablement, or a similar customer-facing SaaS environment.
- Maintain an empathetic, results-oriented approach heavily focused on understanding customer challenges, driving positive outcomes, and fostering long-term loyalty.
- Possess wide technical proficiency across Seequent’s portfolio (broad rather than deep), enabling you to connect different products and confidently frame solution pathways.
- Demonstrate exceptional interpersonal and influencing skills, combined with high emotional intelligence, to build trust, navigate ambiguity, and strengthen complex organizational relationships.
- Apply a strong ability to anticipate potential roadblocks, investigate issues thoroughly, and provide creative, effective solutions.
- Utilize excellent organizational capabilities to manage competing priorities across a complex portfolio of major accounts while consistently driving project momentum.
- Fluency in Portuguese, combined with intermediate oral and written English skills for collaborating with teams outside of Latin America.
- Must be based in Belo Horizonte or be willing to relocate.
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Our Commitment to Equity, Diversity, and Inclusion
At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.
Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team!
Benefits of being a Seequenteer and why you’ll love being on our team.
We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.
If this posting gets you excited about joining Seequent please apply now!
For more information about everything Seequent, please visit Seequent.com.
Equal Opportunity Employer:
Seequent (Bentley) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.
Seequent (Bentley) Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination
Seequent (Bentley) participates in e-Verify / Seequent (Bentley) participate in e-Verify / Right to Work Notice
Request an Accommodation:
As an Equal Opportunity Employer, Seequent is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by sending us an email at disabilityrequest@bentley.com.