Senior Vice President of Operations

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Business Unit Operations Leader 

Job Duties and Responsibilities

The Business Unit Operations Leader (“Ops Leader”) is responsible for directing and delivering on product and service quality requirement of our Clients. S/he provides strategic direction to the Facility/Site Leaders for the business. The Ops Leader should be adept at developing tactical action plans based on the ability to assess current and future market opportunities, identify client trends, evaluate cu1rrent capabilities and achieve defined financial targets. General duties fall under these four categories:

Senior Leadership Duties:

• Establish clear expectations for the organization that following RRD’s policies and Principles of Ethical Business Conduct. A clear “tone from the top” is expected from every leader in the Company
• Participate in the development and implementation of a comprehensive strategic plan
• Set clear operational equipment performance standards and operating cost objectives
• Collaborate with the Business Unit Leadership Team to develop and implement effective solutions to business challenges
• Drive the Business Unit to achieve and surpass sales and profitability goals
• Collaborate in the development, communication and implementation of effective growth strategies and processes
• Understand Client needs and develop effective strategies to improve upon existing capabilities/solutions and develop new capabilities/solutions
• Monitor competitor/market activity to recommend additional opportunities for RRD
• Understand initiatives driven by functional process leaders (e.g. Finance, HR, IT, Legal) and collaborate to bring business perspective and support the overall approach
• Perform other related duties and participate in special projects as assigned
• Develop internal talent and recruit new people to the organization
• Display leadership skills that provide a vision and direction people follow
• Develop a culture of excellence, accountability, and compliance

Manufacturing Leadership Duties:

• Work with Facility Leaders and Corporate EHS staff to build an organization that ensures the work environment is safe for all employees
• Ensure we have the proper equipment and people efficiency measurement systems in place
• Identify operational failures and work with Facility Leaders to put in place corrective actions
• Establish standard Business processes across the delivery platform 
• Establish operational measurement definitions and the tools to measure the equipment efficiency
• Establish regular review meetings with Facility Operations Leaders to review productivity results
• Work with Business Unit President to establish standards for on-time delivery and turn-times
• Develop “Best in Class” metrics for facility indirect and functional costs to determine the most efficient approaches at the facilities within the platform. By identifying best practices, they can be replicated and shared between facilities in the platform to drive improvement
• Work with the Information Technology group (“IT”) to ensure we have the tools to support the execution of key business processes
• Possess policy & process discipline with continuous improvement:
  • Support and guide facilities and their plant leadership in the maximization of operating efficiency and productivity
  • Ensure operations systems, procedures and policies are deployed effectively and are consistently applied at all operating locations. Oversee and hold plant leadership accountable for leading and developing strategies for continuous improvement, space/equipment utilization and effective labor management
  • Oversee and hold plant leadership accountable for establishing clear goals/objectives to enhance quality assurance, product safety, continuous improvement and client satisfaction
  • Work with EHS Corporate Leads to ensure Company policy, training, and other miscellaneous requirements are met personally, and at each of their assigned facilities
• Jointly establish project capital prioritization
• Ensure alignment between Client needs and our internal operational capabilities
• Work with Human Resources (“HR”) to standardize job descriptions across the platform and ensure we have proper pay scales to attract and retain employees
• Work with Business Unit President to determine optimal number of sites in the Platform to deliver for our Clients
• Work with the BU President and Procurement Leader to develop procurement strategies for major “material” components and key equipment suppliers

Sales Leadership Duties:

• Establish relationships with key Clients of the Business as needed
• Understand the key Industry Segments that make up the Clients within the Business and the relevant solutions
• Understand the Client Pricing profiles and provide input into acceptable pricing levels for the Business
• Work with Sales Management to understand the Business value proposition and its impact on the operational platform
• Work with the Sales Leader to understand the strategies to retain existing Clients and minimize “churn”
• Collaborate with other RRD businesses to understand companion offerings 
• Work with Legal to understand key “terms & conditions” that are boundaries for agreements to ensure we have the ability to deliver on these commitments

Finance Leadership Duties:

• Manage the P&L to meet financial objectives set forth in the budget and forecast
• Understand cost drivers of the business and identify areas of good performance and areas that need attention
• Establish monthly review meetings with Facility Leaders to review the Detailed Income Statement
• Analyze the SGA cost of the Business and determine methods to build the most efficient indirect cost structure to serve Client needs while minimizing expense to RRD
• Work with the Finance Leader to identify cost problem areas
• Be part of the Annual Operating Plan/Budget and forecasting process to determine revenue and margin projections

Scheduling/Planning Optimization Leadership Duties

• Provide the data to the Optimization Leader to monitor the loading and planning of key equipment and people assets of the business
• Collaborate to set objectives and KPIs to monitor capacity management and utilization
• Provide input to determine the optimal mix of work types that will yield the highest total profit dollars
• Ensure job cost data is collected accurately as the input to the cost rates that are reflected in our Pricing Systems
• Provide input into the Pricing Strategy based on optimizing equipment and people utilization

Qualifications

Job Knowledge & Skills

This role requires a broad base of skills. Characteristics of successful leaders in this position include:

• Bachelor's degree in printing, engineering, business, or related area required. Master's degree is preferred
• 15+ years of print operations experience in a manufacturing or production-based environment
• 8+ years of demonstrated leadership and vision in managing staff, groups and major projects or initiatives
• Demonstrated personal and professional character, integrity, work ethic, and drive for company success
• Understanding of Lean Manufacturing and Statistical Process Control to drive operational improvement
• Excellent interpersonal skills and a collaborative management style
• Deep understanding of accounting, reporting and annual budgeting
• Excel at operating in a fast paced, community environment
• High sense of urgency 
• Excellent communication skills, both written and verbal, along with the ability to listen for understanding
• Proven experience overseeing and guiding the management of staffing, budgets and other fiscal operations impacting the P&L; financial acumen – can assess revenue and cost drivers of a business
• Consistent achievement of revenue and margin goals for area of accountability
• Demonstrated success in strategic thinking and execution
• Creative problem solving and analytical mindset
• Experience in developing strategic plans
• Goal orientation focused on business performance and success metrics
• Ability to implement significant change and be effective in a short period of time, pushing the organization for ongoing change at a strong pace
• Collaborative team player – strong consensus building and influencing skills
• Leadership through doing and inspiring others; is a passionate leader of people – a people builder
• Exceptional verbal and writing communications skills
• Committed to continuous improvement in own abilities and those of others
• Strong belief in the value of a diverse and inclusive workforce
• Unwavering commitment to compliance

Willingness to travel (approximately 50%)

Additional Information

The salary range for this role at the noted RRD location is $208,500.00 - $333,700.00 / annually. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.