Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community.
Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities).
Maintain a high level of product knowledge.
Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times.
Sales Standards
Cash wrap standards
Client book management
Inventory management
Customer and After Sales service
Help clients make selections and assist in the try-on process.
Ensure compliance with all company policies, procedures and directives.
Attendance / Reporting for Work (Dayforce) – clocking in and out
Navigating through Dayfoce Portal
Uniform and Grooming Standards
Lunch and Afternoon Breaks
Lockers
Organization at the workplace
Requests for Time Off: Benefits -- Sick Days, Vacation Days, Personal Days / Schedule Requests
End-of-Day Procedures (i.e. bag checks)
Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:Phone calls and emails
Thank you letters
Shipping merchandise out-of-town
Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
Proactively identify and pursue opportunities to achieve financial targets and increase sales
Assist with inventory and special projects as neededAssociates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
Ensure visual standards are maintained at all times
Understand the terminology associated with Jimmy Choo shoes and accessories
Be proficient with the register system(s)
Merchandise product.
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.