WHO ARE WE?
Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.
Summary:
The AGM will be responsible for managing and leading daily operations of HONO. In the absence of the General Manager, the AGM will act as interim GM. Oversight of management and employee development, inventory management, supply purchases, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. This hands-on management position requires no less than 55-60 hours of work per week. Holidays, late nights, and weekend hours are required, as well as flexibility with need-based shift coverage for members of the management team and hourly staff. Three to five years of experience in a senior management role are required. Experience with restaurant openings is desired, however not required. Candidate must be ServSafe certified.
RESPONSIBILITIES:
- Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
- Proactively visit with and interact with guests and members; build loyalty and face/name recognition
- Positively handle guest requests and accept feedback with grace
- Provide sound resolution(s) to guest complaints with poise and professionalism
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
- Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
- Maintain highest level of safety, security, sanitation, and cleanliness of facility
- Must understand how to use basic computer applications and POS systems
- Staff, train and develop guest-focused employees
- Manage team accountability
- Maintain good rapport with vendors to ensure quality and consistency
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills
- Sound decision making capability while protecting the restaurant/Company in instances of urgency
- Assist in conducting quarterly restaurant staff evaluations
- Follow company guidelines to effectively manage labor
- Achieve restaurant financial goals as specified to applicable area of responsibility
- Control cash, credit, and other receipts by following company cash handling/reconciliation procedures
- Assist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity
- Weekly inventory counts, costs, and maintenance.
Requirements/Qualifications:
- 10+ years
- Execute and maintain quality and consistency of food, beverage and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engaged
- Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
- Proactively visit with and interact with guests and members; build loyalty and face/name recognition
- Positively handle guest requests and accept feedback with grace
- Provide sound resolution(s) to guest complaints with poise and professionalism
- Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
- Regularly measure and evaluate service through restaurant service audits, and leveraging guest/employee feedback
- Maintain highest level of safety, security, sanitation, and cleanliness of facility
- Must understand how to use basic computer applications and POS systems
- Staff, train and develop guest-focused employees
- Manage team accountability
- Maintain good rapport with vendors to ensure quality and consistency
- Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills
- Sound decision making capability while protecting the restaurant/Company in instances of urgency
- Assist in conducting quarterly restaurant staff evaluations