Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.
Are you a good match?
You have a bachelor’s degree or above.
You have professional experience as a Trainer, Field Coach or similar role in luxury hospitality industry.
You have familiarity with traditional and modern training methods.
You have behavioural competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player.
You are fluent in English. (verbal & written).
What are we expecting from you?
- Implement adapted team development path: You will conduct Maison’s key trainings which focus on soft skill (service, clienteling, selling skill, CS…) and communicate all the training programs on a timely basis & organize. You will evolve training to enhance team experience by utilizing existing tools, developing new content, and improving knowledge and provide superior guidance, mentoring, adapted development path and feedback for the SAs to strengthen their talent pool. You will also regularly communicate with stakeholders to ensure that all needs are met, monitor the progress of performance & training efficiency.
- Develop & maintain team expertise: You will develop and implement advanced training to enhance team expertise. You will identify success factor and key development area by staffs and closely work with internal team, identifying future training needs and creating a curriculum to facilitate that training.
- Follow up at boutique of staff’s practice based on reality focusing on selling & other soft skills: You will have follow-up session by individually or small group to hear participant’s feedback and improvement/challenges to enhance client experience. You will design follow up courses, coaching material and tools as role-play activities, case studies and inspire team to extend thinking and learn by sharing the best practices.
- Assist to achieve effective people development strategy: You will review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention. You will ensure that training materials and programs are current, accurate, and effective and develop & arrange the localized training with team & general support for training events.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Senior Training Manager, local Talent Acquisition Specialist, local Retail Director, local Human Resources Specialist.