Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAINPURPOSE
Our European warehouse in Amsterdam structures a warehouse community with three disciplines: Finishedproducts,SparepartsandE-commerce. AsLogisticsOperator oftheEuropeanwarehouseinAmsterdamyou will fulfil an important role withinone or moreof these disciplines and various flows (inbound-, outbound-, return flows) of 10 different brands.
The Warehouse (being supplied directly by central warehouse in Switzerland, plus a few external vendors and reverse flows from boutiques/wholesalers) is a key European hub for Spare parts and Finished product returns as well as European E-commerce operations, therefore directly impacting Richemont sales- and after sales performance. The team also support local brand and after salesactivities.
RESPONSIBILITIES
Picking:
Picking (by hand or RF-gun/ clean work/ no forklifting) of spare parts and finished products basedonpickinglists,forwholesalers,boutiques,repairplatformsorend-customersinEurope, aiming all deliveries to be fully processed on a daily base,
Verifyofpickedorders(forreferenceandquantity)andsortingofordersperclientifneeded.
Shipping:
Create shipments in ERP/EWMsystem (SAP) and carrier software for all orders to clients (end- customer, wholesalers, boutiques and RCS departments) as well as returns to vendors,
Print necessary shipping documents; shipping label, packing list, special delivery instruction label and ensure proper packing of products for shipping,
Recognizespecialdestinations likenon-EU andcreate/print/signnecessary exportdocuments depending on demands of local customs of the receiving country.Taking into accountthe special regulations for shipping dangerous goods in general (ADR Awareness) or CITES products (endangered species) to non-EU destinations (in cooperation with local logistics),
Prepare (copies of) all export documents and manifests for the carriers, ensuring this is in line with the actual shipments.
Inbound/reception:
Reception of new deliveries from various suppliers/carriers. Verifying quality and quantity of parcel, setting of ‘arrival flag’ inside ERP system (SAP),
Checkthecontentsofeachparcelversustheincludeddocuments(packinglist/invoice),quantity and quality, notice claims,
Notice claims (short pack, over pack, wrong reference, etc.), make necessary adjustments in ERPsystemtomaintaincorrectstocklevelsandcommunicateclaimsto centralteamviaemail and follow-up on them,
Actonlocalclaims(fromourownorderpickers)incaseitemsaremisplacedinthestock.
(Customer-)Returns:
Checkofreturningsparepartsandfinishedproductsfromend-customer,wholesalers,andboutiques.
Receiveproductsintocorrectstoragelocation(dependingonquality,purpose)viaERP/EWMsystem(SAP),
Storeactualproductsintocorrectphysicallocations,dependingontypeofproductandquality,
Notice claims, make necessary adjustments in ERP/EWMsystem to maintain correct stock levels, communicate claims to central team via email and follow-up on them.
Warehousing:
Placeitemsperbrandandcategoryintothecorrectbin/stocklocation(managedbyreference),
Createnewstoragelocationifnotyetexistingortoosmall,
Organizecupboardsandotherstoragelocations,keepallstoragebinswellorganized,
Participateinannualandbi-annualstocktakesaccordingtoguidelines.
DIMENSIONS
RLGE ‘Europe 1’ and ‘RLGE extension countries’ – Approx. 80 destinations including non-EUdestinations
10brands/maisons
25.000references/400.000itemsstocked
290.000shipmentsperyear
COLLABORATION PARTNERS
LogisticsTeamLeads
(Warehouse)Management
Directcolleagues(approx.45)
Spare Part Operations Team / European Sales Administrators / E-Commerce managers and/ or coordinators
AmsterdamTransportTeam(export,CITES,carriers,losses,POD)
EDUCATIONALREQUIREMENTS:MBO-levelacquiredbyeducationorexperience
YEARSOFPROFESSIONALEXPERIENCEOVERALL:3-5yearsProfessionalLevel
YEARSOFEXPERIENCEINASIMILARROLE:Morethan2years-AdministrativeLevel
OTHERSPECIALSKILLS(PLEASELIST):
FunctionalSkills:
ExperiencewithMSOffice(preferable)(Basic) SAP knowledge (preferable)
LanguageSkills:
AdvancedknowledgeofDutchandEnglishlanguage,spokenandwritten.
PersonalSkills:
Strongcustomerfocus Hands-on mentalityAccurate
Goodwithnumbersandfigureseries
Copingwithhighdemands(dothingsquick,fast,flexible,good) Team player
AffinitywithcomputersFlexible
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