This role supports manufacturing, laboratory, supply chain, R&D, and corporate operations within a highly regulated life sciences environment. In addition to traditional infrastructure responsibilities, the position is accountable for enabling access to global enterprise applications from China, supporting local regulatory requirements, and establishing secure third-party connectivity models for suppliers, contract manufacturers, distributors, logistics providers, and research partners.
The successful candidate will lead regional infrastructure operations, drive service improvements, coordinate major incident response, manage vendors and telecommunications providers, support cybersecurity and compliance initiatives, and partner closely with global technology teams to deliver scalable solutions across APAC.
Key Responsibilities
- Lead infrastructure and workplace technology operations across China and APAC.
- Coordinate regional execution of global infrastructure standards, architecture, and operational processes.
- Ensure availability, performance, resilience, and security of regional technology services.
- Enable secure access to global enterprise applications while addressing China-specific technical and regulatory requirements.
- Establish and govern secure connectivity for third-party business partners and external service providers.
- Partner with Cybersecurity, Legal, Privacy, Quality, and Compliance teams on technology risk and regulatory requirements.
- Manage regional infrastructure vendors, telecommunications providers, contracts, and budgets.
- Support manufacturing, laboratory, quality, supply chain, and business operations through reliable IT services.
- Lead regional incident management, disaster recovery planning, and business continuity readiness.
- Develop and mentor regional infrastructure and site support personnel.
Required Experience
- 8+ years of progressive IT Infrastructure, Network, Workplace Technology, or IT Operations experience.
- 3+ years of leadership or management experience.
- Experience supporting multinational operations within China and the broader APAC region.
- Experience working within a global IT operating model and collaborating with centralized infrastructure teams.
- Strong background in infrastructure operations, networking, cloud technologies, cybersecurity, and service delivery.
- Experience supporting regulated manufacturing, biotechnology, pharmaceutical, life sciences, or similar environments.
- Professional proficiency in both Mandarin Chinese and English.
Preferred Experience
- Microsoft Azure, Microsoft 365, Entra ID, Intune, and enterprise infrastructure technologies.
- China localization strategies for enterprise applications and cloud services.
- Third-party connectivity, B2B integrations, APIs, and supplier connectivity frameworks.
- Understanding of China cybersecurity, privacy, and data-transfer requirements.
- Experience supporting acquisitions, integrations, or rapid organizational growth.