It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Duties and Responsibilities:
· Coordinates all customer service activities of a select account base made up of high-profile strategic customers
· Coordinates status on orders from related plant departments to ensure customer delivery commitments are met
· Determines customer requirements and expectations to recommend specific products and solutions
· Verifies and presents prices based on contracted agreements
· Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry
· Cultivates positive and enduring relationships with customers
· Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction
· Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences
· Keeps accurate records of discussions and correspondence with customers
· Maintains customer data base and contact information
· Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order
· Promptly completes required reports such as sales and forecasting reports
· Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations
· Understands the market value of and competitive factors of egg products
· Participates in training sessions, meetings, skill building, and professional development classes
· Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed
Knowledge, Skills, and Abilities:
Required:
· Creative thinking for solutions to problems
· Ability to read, understand and effectively communicate information through writing and speaking so others will understand
· Ability to define problems, collect data, establish facts, and draw valid conclusions
· Attention to detail
· Public relation skills.
· Able to work effectively across all levels of organization and functions
· Multi-tasking and organizational skills
· Independent Self-Starter
· Ability to work in a team environment
· Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency
· Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet
· Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions
· Advanced English: fluent in speaking, writing, and reading
· Experience in computer-based accounting systems
Preferred:
· Food industry experience
Equipment:
· Office equipment: fax, copier, computers, printers, telephones, calculators
· Hand tools
Universal Expectations:
· Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures
· Ensures compliance with and follows all OSHA and REI safety regulations and procedures
· Ensures that all care is provided with respect to customer, client, and co-workers’ rights
· Ensures a safe and clean work environment
· Maintains confidentiality
· Adheres to work schedules in completing and performing assigned tasks
· A trained designee will be appointed by management to cover for absences or vacancies
· Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF)
· Performs other tasks as assigned