Overview

Shifts Available: Variable

Employment Type: PRN

Hours: Variable

Location: Mission Regional Medical Center - Mission, Tx

We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PD/PRN as needed.

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Mission Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Mission Regional Medical Center is a 297-bed, non-profit hospital that provides inpatient and outpatient hospital services to the people of the Rio Grande Valley. Rated one of the top hospitals in the country for clinical excellence in many services including maternity and orthopedic care, Mission Regional Medical Center has been offering quality healthcare, close to home, for over 60 years. For more information visit www.missionrmc.org.

Responsibilities

Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously

Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel

Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments

Support communication during hospital emergencies or critical events by coordinating calls and information flow

Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information

Qualifications

1. High School Diploma or Equivalent required (effective 4/1/14 for all new hires).

2. Previous PBX experience preferred.

3. Previous experience in office or receptionist.

4. Effective written, verbal communication, and interpersonal skills.

5. Ability to multi-task, prioritize needs to meet required timelines.

6. Analytical and problem-solving skills.

7. Customer Services experience preferred.

Here are some of the benefits of working at Prime Healthcare: 

Competitive compensation

Medical insurance benefit plan

401K

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

PBX Operator