Key Account Manager
Location: Chakan, Pune
Position overview:
We are currently seeking a highly-motivated, driven Key Account Manager for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supplychain, sourcing and operations support teams is critical to achieving objectives.
If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!
Mainresponsibilities:
The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:
·Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
·Managecustomerorderbooks,includinginitiatingandfollow-uptoresolveissues,answer questionsandcorrespondenceandcompletereportsasitrelatestothecustomer base.
·ProvideAssistanceandSupporttotheSalesOrganizationTeamas assigned.
·CommunicateeffectivelywiththeSupplyChainteamandotherinternaldepartments
·May prepare and/or present proposals and quotes and recommend product based on customer needs.
·MeetorexceedCustomerServiceRepKeyPerformanceIndicators.
·Makecriticaldecisionsdailywiththeabilitytodeveloprootcauseanalysis.
·CollaboratewithOperationstomeeturgentcustomerdemandandorders.
·CollaboratewithTechnicalServiceDepartmentonQualityissues.
·Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
KeyCompetencies:
Theidealcandidatemusthavethe following competencies:
- Strategic Vision.
- Buildingorganizationalcapacity.
- Results driven.
- Embracechange.
- Collaborationand Influence.
- Entrepreneurialspirit.
- CustomervalueandMarket focus.
SkillsandQualifications:
- MechanicalEngineer/MBAMarketingDegreeofanyrelevantdegree.Techno-commercial hands on experience require.
- 5+yearsexperienceas aKey AccountManager/CustomerServiceinanindustrial environment.
- StrongexperiencewithanERPsystemishighlydesirable
- StrongMicrosoftOffice skills.
- Abletomultitaskandeffectivelyprioritizecompetingprioritiesinadynamic,fast-paced,entrepreneurial environment.
- Astrongproblem-solverwhoisdiplomaticyeteffectiveandefficient.
- Hands-on;completestasksanddependable.
- Anexcellentcommunicator–written,verbal,presentationandinterpersonal.
- Teamplayer,withastrongsenseofownershipanda“getthingsdone” attitude.
- Proficientwithnewandemerging/relevant technologies.
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