Hospitality Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Hospitality Associate at Opensity Solutions is responsible for delivering high-touch concierge-style hospitality services within a professional office environment. This role supports daily operations, meetings, events, and guest services by ensuring exceptional presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while maintaining an elevated and service-oriented workplace experience. This position is classified as non-exempt. 

• Shift: 7 am - 4 pm

RESPONSIBILITIES:

Pantry & Hospitality Standards

• Establish elevated service standards (wipe downs, alignment of products, clear organization) for all pantry areas; including checking expiration dates and rotating stock.
• Food and beverage display items to be kept in impeccable condition at all times, this to include any back up inventory in all storage areas.
• Perform kitchen cleaning, maintain kitchen supplies, stock shelves, and refrigerators, make coffee and fill/empty dishwashers.
• Help unload & distribute/arrange daily food deliveries in pantry areas.
• Continually consolidating, storing and disposing of unused perishables.
• Support catering with food and beverage needs for meetings.

Public Areas & Housekeeping

• Light maintenance & housekeeping duties for all public areas, spot cleaning/sweeping carpet & floors.
• Impeccably kept public eating areas with all chairs, barstools and tables always site inspection ready.

Meeting & Conference Room Management

• Review meeting room schedule the night before ensuring all morning meetings are set-up.
• Perform audits on reservations ensuring all are on track and potential delays have a clear backup plan.
• Ensure rooms are completely set up at prior to the meeting start time, to include Blinds up Lights off Chairs pushed in White boards cleaned Meeting supplies stocked Glass surfaces cleaned
• Perform breakdowns in a timely and organized manner for white glove perfection.
• Floors walk and conference room checklist utilized during hourly floor sweeps.
• Utilize checklist to ensure all setups are done to perfection: All pens, markers, and writing pads refreshed, and room fully stocked (beverages, napkins, etc.) Dusting and wipe downs and clean all glass surfaces All blinds, chairs, electronics (wires are hidden or organized) are in perfect alignment and in working order

Inventory & Vendor Management

• Establish par inventory levels and Just-In-Time ordering processes for procuring replenishment supplies to minimize unnecessary wastage and over-ordering.
• Establish close account management relationships with supply partners to ensure next day deliveries and urgent needs are attended to promptly.

Administration Activities

• Ensure that new vendors are set up properly.
• Vendor Management.
• Ordering and Invoicing.
• Inventory Management, stocking, ordering, and establish par levels to minimize waste.
• Management of service desk portal for all service lines (across positions).
• Management of the Coupa system for invoice payments.
• Submit work orders to building management through tenant portal.

Onboarding

• Complete set ups for new hires (order business cards and nameplates, clean desks, stock standard office supplies, etc.).

Offboarding

• Clear any items left behind.
• Clean workstations/offices.
• Ship personal belongings as needed.

Preventative Maintenance

• Track and manage regular maintenance contract for all equipment and inspections with appropriate vendors.
• Self-perform maintenance on equipment (daily coffee machine rinses, Molekule air filter replacements, etc.).

Incident Management (Break/Fix)

• Investigate and troubleshoot miscellaneous facility and office items (height adjustment desks not working, loose doorhandle, etc.).

Office Modifications

• Upon request provide desktop sit/stand units, reorient workstations, add whiteboards, hang artwork.
• Coordinate with outside vendors for support, when required.

QUALIFICATIONS: 

Education:  High School Diploma or GED required. 

Experience:  Minimum of 1 year of work experience required; hospitality, food & beverage, hotel, or client service experience preferred. Experience in professional office hospitality or conference services is a plus. 

Technical Skills: 

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.  
• Experience using room reservation systems, scheduling platforms, or workplace service tools preferred.  
• Ability to learn and navigate hospitality and workplace technology systems efficiently.
  

Physical Requirements:

• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 22.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.