Corporate Hospitality Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a service-driven Corporate Hospitality Supervisor (Client Relations Supervisor) to support daily workplace operations, build strong client relationships, and lead by example in delivering an exceptional workplace experience. This hands-on role combines operational oversight, team leadership, and hospitality, making it ideal for someone who thrives in a fast-paced, client-focused environment.

Key Responsibilities

• Oversee daily operations, ensuring service standards, client expectations, and performance goals are consistently met.
• Serve as a primary point of contact for client needs, proactively resolving issues and identifying opportunities to enhance service delivery.
• Lead, coach, and train onsite team members while reinforcing accountability, professionalism, and service excellence.
• Maintain a polished, organized workplace, including meeting rooms, shared workspaces, kitchens, and supply areas.
• Provide backup reception support, including greeting visitors, coordinating access and badges, and ensuring a welcoming guest experience.
• Monitor meeting room reservations, maintain workplace readiness, and coordinate supplies to support seamless daily operations.
• Track performance metrics, prepare weekly reports, and identify opportunities to improve processes and efficiency.

Qualifications

• 2–3 years of experience in hospitality, hotel or restaurant operations, event planning, or a related service-focused environment preferred.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Experience leading or supporting a team, with the ability to navigate relationships across all professional levels.
• Proficiency in Microsoft Office, Google Workspace, and meeting room technology.
• A proactive, detail-oriented approach with the ability to multitask, adapt to changing priorities, and work effectively under pressure.
• A polished, professional demeanor and a genuine commitment to outstanding client service.
• Ability to meet the physical demands of a hands-on workplace operations role, including standing, walking, and lifting or moving supplies as needed.

The Compensation range for this role is 24.00 to 26.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.