Manager, Digital Platforms - Global Market Equities

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

About the role

We are seeking an experienced digital platform professional to support the delivery, operational readiness and ongoing reliability of our online trading platforms.

The successful candidate will work across the end-to-end platform lifecycle, from requirements and user acceptance testing through implementation, production support and continuous improvement. The role requires close collaboration with business, technology, operations, risk and external service providers to deliver a stable, secure and effective digital experience for customers.

This role is suitable for someone with strong hands-on experience in digital platforms who is comfortable working across both change delivery and production operations within a regulated financial-services environment.

Key responsibilities

Digital platform management

• Support the ongoing operation, stability and continuous improvement of digital trading platforms and related customer journeys.
• Work with Product Owners and business stakeholders to understand business requirements, customer pain points and platform enhancement opportunities.
• Translate operational and customer issues into clear requirements and improvement actions.
• Support platform enhancements across the full lifecycle from requirements through implementation and post-launch monitoring.

User acceptance testing and quality assurance

• Define UAT scope, scenarios and acceptance criteria for platform enhancements and releases.
• Develop and execute test cases covering end-to-end customer journeys, business scenarios and exception conditions.
• Identify, document and assess defects based on business risk and customer impact.
• Work closely with technology teams and vendors to facilitate defect resolution, retesting and regression testing.
• Assess release readiness and support UAT sign-off based on agreed acceptance criteria.

Production support and service management

• Monitor and support the stability and performance of digital platforms.
• Coordinate investigation and resolution of production incidents with technology, operations and external service providers.
• Assess customer and business impact and ensure material issues are appropriately prioritised and escalated.
• Identify recurring issues and work with relevant stakeholders to implement sustainable solutions.
• Support deployment verification, post-release monitoring and hypercare activities.

Operational risk and controls

• Maintain relevant operating procedures, control documentation and supporting records.
• Support periodic reviews to ensure operating practices remain aligned with established procedures and controls.
• Identify operational risks, control gaps and manual dependencies and work with stakeholders on appropriate remediation.
• Support internal governance, risk, audit and regulatory requirements relating to digital platforms.
• Participate in business continuity and disaster-recovery exercises to ensure operational readiness and resilience.

Stakeholder and vendor management

• Collaborate with stakeholders across Business, Technology, Operations, Risk and other control functions.
• Coordinate with technology and external service providers on incidents, enhancements, testing and platform improvements.
• Provide clear and timely communication on delivery progress, production issues, risks, dependencies and required decisions.
• Facilitate effective resolution of issues involving multiple internal and external stakeholders.

Continuous improvement and knowledge management

• Analyse production issues, customer feedback and operational data to identify opportunities for improvement.
• Maintain appropriate platform knowledge, operating procedures and testing documentation.
• Share functional and platform knowledge across the team and provide guidance to junior colleagues and testers.
• Contribute to initiatives that improve platform resilience, customer experience, operational efficiency and control effectiveness.

Requirements

• Relevant experience in digital platforms, financial services, securities brokerage, wealth management, fintech or a comparable regulated environment.
• Experience in one or more of the following areas: digital product delivery, business analysis, UAT, production support, platform operations or technology-enabled transformation.
• Good understanding of the software delivery lifecycle, including requirements, testing, release management and post-production support.
• Experience managing defects and production incidents and working with technology teams to drive issues through to resolution.
• Strong analytical and problem-solving skills, with the ability to assess issues from both customer and business perspectives.
• Strong stakeholder-management skills and ability to work effectively across business and technology teams.
• Good written and verbal communication skills.
• Strong attention to detail with a structured approach to documentation, controls and issue management.
• Ability to operate effectively in a fast-paced environment while managing multiple priorities.

Preferred experience

• Experience supporting online trading, brokerage, investment or wealth-management platforms.
• Familiarity with equities trading and the broader trade lifecycle would be advantageous.
• Experience working with third-party technology or platform vendors.
• Exposure to operational risk, regulatory controls, business continuity or technology-resilience requirements within financial services.
• Experience coordinating UAT and production releases for customer-facing digital applications.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.