Deputy Head, Operations MIS Department

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Operations MIS Department - Deputy Head

1. Job Title

Deputy Head, Operations MIS Department

2. Reporting Line

Reports to: Head, Operations MIS Department

3. Job Purpose

To support the Head of Department in the overall leadership, governance, and day-to-day management of Operations MIS. The role provides oversight of business-as-usual regulatory reporting across the department, ensures accurate, complete, and timely submissions, and strengthens the control environment, operational resilience, and stakeholder management. The Deputy Head also leads improvement and centralisation initiatives, develops team leaders and subject matter experts, and acts on behalf of the Head of Department when delegated or during the Head’s absence.

4. Key Responsibilities

A. Department Management & BAU Oversight

·    Assist the Head of Department in setting departmental priorities, operating plans, performance standards, and resource requirements.

·    Provide end-to-end oversight of the department’s regulatory reporting portfolio, including Cash Balance of Payments, ROMS, and other operational regulatory returns.

·    Oversee Team Leads to ensure reporting activities, reconciliations, reviews, approvals, and submissions are completed accurately, completely, and within prescribed timelines.

·    Monitor workload, capacity, leave coverage, key-person dependencies, and operational readiness across reporting teams, and coordinate timely intervention where required.

B. Regulatory Compliance, Governance & Controls

·    Ensure departmental compliance with Bank Negara Malaysia, Securities Commission Malaysia, and other applicable regulatory requirements, internal policies, and operational risk standards.

·    Provide senior review and challenge over material reporting issues, Amendment Justification Templates, late or inaccurate submissions, and remediation plans before escalation or submission.

·    Ensure effective maker-checker controls, data validation, reconciliation, evidence retention, access management, and Standard Operating Procedure governance across all reporting streams.

·    Monitor regulatory developments and coordinate impact assessments, implementation plans, control changes, and staff readiness.

C. Stakeholder & Regulatory Engagement

·    Support the Head of Department as a senior contact for regulators, auditors, Compliance, Risk Management, Finance, Technology, Operations departments, and other internal stakeholders.

·    Coordinate responses to regulatory enquiries, reviews, inspections, audits, and compliance assessments, ensuring information provided is accurate, complete, consistent, and timely.

·    Lead cross-functional issue resolution.

D. Transformation, Centralisation & Continuous Improvement

·    Lead departmental process improvement, automation, digitisation, and data-quality initiatives to reduce manual intervention and improve reporting accuracy, timeliness, scalability, and control effectiveness.

·    Support the progressive centralisation and onboarding of additional Operations regulatory reporting activities into Operations MIS.

·    Identify recurring exceptions and root causes and drive sustainable remediation rather than relying on repeated manual workarounds.

• Bachelor's Degree in Banking, Finance, Business Administration, Statistics, or a related discipline.
• Minimum 10 years' experience in banking operations, regulatory reporting, finance or related functions, with prior supervisory experience preferred.
• Strong knowledge of Bank Negara Malaysia (BNM), Securities Commission Malaysia (SC), and other relevant regulatory reporting requirements.
• Good understanding of regulatory reporting processes, operational controls, and risk management principles.
• Proficiency in Microsoft Excel and data analysis techniques; experience with reporting systems, automation tools, or data analytics platforms is an advantage.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work effectively under tight regulatory timelines while maintaining high standards of accuracy and quality.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.