About Welo Life Sciences
Welo Life Sciences, a Welo Global brand, is a specialized language and technology partner serving pharmaceutical, CRO, and medical device organizations operating in regulated global markets. We deliver regulator-ready translation, linguistic validation, and localization solutions that support clinical trials, pharmacovigilance, regulatory affairs, labeling, and global commercialization. Our approach combines subject matter expertise with ISO-certified quality processes and technology-enabled workflows designed to integrate seamlessly into life sciences operations. With extensive experience supporting global product development and post-market requirements, Welo Life Sciences helps organizations accelerate timelines, protect data integrity, and maintain compliance across languages and regions. All solutions are delivered within a secure, audit-ready framework supported by seven ISO certifications. welolifesciences.com
Main Duties
- Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
- Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
- Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
- Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
- Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services.
- SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met.
- Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency.
Experience
- Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. Experience in CRO-Pharma or Medical Devices would be a plus.
- Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred.
- Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends.
- Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement.
- Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders.
- Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality.
- Education: Master’s degree or equivalent professional experience.
- Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources.
Key Competencies
- Is a strong listener and effective collaborator.
- Results-oriented and understands the importance of Objectives & Key Results (OKRs)
- Actively drives performance and delivers results.
- Proactively develops clear solutions to complex problems
This role is for you if:
- You have experience with quality management in the translation/localization industry (in-house or freelance)
- You have worked with Life Sciences localization workflows
Job Reference: #LI-JC1