Job Summary

▪ ServiceNow System Administration Certified is mandatory.

▪ Implementation Specialist would be a plus

▪ Should possess good behavioural and communication skills

Job Requirements

At least 2+ years of SN development experience in ITAM (HAM/SAM) and ITSM modules.
ITAM (HAM) – Hardware Asset Lifecycle Management, CMDB CI Data Modelling, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation
ITAM (SAM) – Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs. Consumed), Software Normalization & Publisher Catalog Management, Reclamation Rules, End-of-Life/End-of-Support Tracking
Expertise in writing JavaScript code and Glide scripting
Expertise in Service Portal
Exposure to at least one JavaScript framework like AngularJS or React
Familiarity with SOA technologies including as REST, SOAP
Expertise with HTML technologies including HTML, CSS, Bootstrap and AJAX practices
Expertise on Incident management, Problem management, Change management, Knowledge management, Request Management, and Integrations.
Experience in coding, object-oriented and modularized software
Demonstrated aptitude for learning new technologies quickly
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Experience in designing, developing, scalable and distributed system.
Strong communication skills (both written and verbal)

Technical Skills Required:

▪ ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog

▪ Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs

Completed Bachelors and Masters degree