Patient Care Specialist- Float

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

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Job Description Summary

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How will you make an impact & Requirements

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Position Summary

The Patient Care Specialist serves as the first point of contact for patients and plays a vital role in creating a positive patient experience. This position is responsible for coordinating front office operations, patient scheduling, registration, insurance verification, communication, and documentation to ensure efficient daily practice operations.

The ideal candidate possesses strong customer service skills, working knowledge of insurance processes, and the ability to manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

• Schedule, register, and prepare patients for appointments.
• Verify patient demographics, insurance coverage, referrals, and required documentation.
• Answer incoming calls, respond to patient inquiries, and provide exceptional customer service.
• Manage appointment scheduling, cancellations, and follow-up activities.
• Identify and resolve scheduling conflicts, missing documentation, and routine patient access concerns.
• Route clinical messages, refill requests, forms, and patient inquiries to the appropriate team members.
• Maintain accurate patient records within EMR and scheduling systems.
• Support front desk operations, patient check-in/check-out, and daily office workflows.
• Ensure compliance with company policies and patient confidentiality standards.
• Assist multiple office locations throughout Collier County as needed.

Qualifications

Required:

• Minimum of 2 years of medical front office experience
• High school diploma or equivalent
• Experience with patient scheduling and registration
• Knowledge of insurance verification and eligibility processes
• Strong communication and customer service skills
• Ability to multitask and prioritize in a busy office environment
• Reliable transportation and willingness to travel between office locations within Collier County

Preferred:

• Experience with electronic medical records (EMR)
• Previous experience in a multi-provider medical practice
• Knowledge of referrals, authorizations, and healthcare workflows

Must-Have Skills

• Insurance verification and benefits knowledge
• Exceptional customer service skills
• Strong multitasking and organizational abilities

Benefits

We value our employees and offer a comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Opportunities for professional growth and advancement
• Supportive team-oriented work environment

Why Join Us?

At our organization, patient care starts with great people. If you enjoy helping others, working as part of a collaborative healthcare team, and making a positive impact on patients every day, we'd love to hear from you.

Apply today and become part of a team dedicated to delivering exceptional patient care throughout Collier County.

#MPMPG

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Compensation Range:

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The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.