Company:
Description:
Role – Insurance Operations – Senior Analyst
Job Descriptions:
In this role, you will support day-to-day delivery of benefits and insurance operations for European clients. Your work may include flexible benefits administration (enrolments/changes), vendor billing reconciliation, reimbursement invoice processing, and support for insurance statistics/operational reporting. Documentation may be received in European languages, and you will collaborate with internal stakeholders and onshore teams to resolve queries and deliver accurate outcomes within agreed SLAs.
- Review and process benefits/insurance operations work items for European clients in line with client policies, SOPs, regulatory requirements, and SLAs.
- Support flexible benefits activities such as enrolments/changes and validations; ensure accurate updates in internal platforms.
- Perform vendor billing reconciliation by comparing vendor invoices/bills against enrolment/order files; investigate variances and coordinate resolution.
- Process reimbursement invoices and/or claims requests as applicable; validate calculations and support documentation prior to decisioning.
- Analyze and verify customer/client documentation for accuracy, completeness, and eligibility (including non-English documentation where applicable); escalate exceptions or complex cases as per guidelines.
- Handle email-based queries from internal stakeholders, clients, and onshore teams; provide timely, clear, and accurate responses and route queries appropriately.
- Maintain accurate case notes, trackers, and audit trail; ensure documentation is stored/updated as per process requirements.
- Assist with process documentation updates, knowledge sharing, and cross-training to ensure consistency and continuity.
- Promote a First Time Right mindset through quality checks, adherence to SOPs, and proactive error prevention; contribute improvement ideas.
What you need to have:
- Graduate / post-graduate in any stream.
- 1+ years of experience in benefits administration, insurance/healthcare operations, invoice reimbursement, reconciliation, or a similar role (shared services/back-office).
- Strong analytical skills and attention to detail; comfortable with basic calculations (e.g., prorated benefits, final benefit computation, invoice/benefit validations).
- Strong written and verbal communication skills, including experience in email query handling.
- Ability to work independently and collaboratively in a fast-paced environment; ability to prioritize and meet SLAs.
- Good documentation discipline and comfort working with defined policies/rules and compliance requirements.
- Exposure to health insurance/benefits concepts is preferred; familiarity with life and disability is an advantage.
- If needed, Language proficiency (other than English. to be specified while posting) depending upon the business requirement
What makes you stand out?
- Excellent communication skills (written and verbal).
- Language (Non-English) Proficiency Certification. Specifics to be added in posting as per business requirement.
- Executive presence that conveys composure and confidence in all situations.
- Strong analytical, research, and problem-solving skills with attention to detail.
- Prior experience supporting European clients/markets and multi-country benefit programs.
- A quality-first mindset and ability to identify process gaps and drive practical improvements