Overview

People Operations Supervisor

Microsoft | Mexico City, Mexico

Hybrid: 3 Days Onsite Per Week

Regional Scope: Supporting People Operations across the Americas

Make Every Employee Experience Matter!

Microsoft, we believe every stage of the employee journey matters—including how we support employees through important career transitions.

We're looking for a collaborative, detail-oriented People Operations Supervisor to join our People Team in Mexico City and help shape the future of employee experiences!

In this role, you'll play an important part in transforming how we deliver People Operations services across the Americas. You'll help create seamless, thoughtful, and compliant offboarding experiences while supporting a team responsible for managing complex employee transitions.

You'll collaborate with colleagues across HR, Payroll, Finance, and other partner teams to simplify processes, solve challenges, and deliver consistent, high-quality employee experiences. This is an opportunity to combine your passion for people, operational excellence, and innovation to make a meaningful impact at scale.

Your Opportunity to Make an Impact

As a People Operations Supervisor, you'll help lead the delivery of offboarding services while identifying opportunities to improve how we support employees and the business.

🌟 Lead & Empower

Provide day-to-day guidance and oversight to external team members, helping ensure consistent, high-quality service delivery.
Serve as a key escalation point for complex employee transitions, sensitive situations, and operational challenges.
Build strong relationships across teams to support collaboration, accountability, and shared success.

🔐 Protect What Matters

Help safeguard employee information by maintaining strong standards for data privacy, security, accuracy, and compliance.
Support complex offboarding activities while ensuring employee records, documentation, and transactions are handled with care.
Identify potential risks and help ensure processes align with applicable policies and regulatory requirements.

💡 Simplify & Improve

Look beyond individual transactions to identify recurring challenges, uncover root causes, and recommend lasting solutions.
Help improve workflows, documentation, and operational processes to create more efficient and reliable employee experiences.
Partner with stakeholders to strengthen service delivery and drive continuous improvement.

🚀 Innovate & Transform

Explore opportunities to use AI, automation, and digital tools to simplify processes and reduce manual work.
Bring fresh ideas and a problem-solving mindset to improve accuracy, efficiency, and the employee experience.
Support the adoption of new tools and innovative ways of working across People Operations.

💜 Deliver Exceptional Employee Experiences

Help coordinate high-volume employee transitions across the Americas with professionalism, accuracy, and care.
Partner with HR, Payroll, Finance, and other teams to resolve complex issues and deliver seamless offboarding experiences.
Ensure employees and managers receive clear, consistent, and timely support during important career transitions.

🌎 Why Microsoft?

At Microsoft, you'll be part of a culture that celebrates curiosity, collaboration, and continuous learning.

You'll have opportunities to bring your ideas forward, embrace new challenges, and contribute to meaningful work that makes a difference.

We believe that innovation happens when people come together with diverse perspectives, a growth mindset, and a shared commitment to excellence.

Your work will help strengthen employee experiences, improve operational excellence, and shape what's next for People Operations.

Ready to Make Your Impact?

If you're passionate about creating positive employee experiences, solving complex challenges, supporting teams, and finding smarter ways to work, we'd love to hear from you!

Join Microsoft and help us create thoughtful, seamless employee experiences while shaping the future of People Operations.

Responsibilities

Your Impact as a People Operations Supervisor

In this role, you'll help create seamless employee experiences, collaborate with teams across Microsoft, and bring fresh ideas to how we deliver People Operations services.

What You'll Do:

Create Exceptional Employee Experiences: Support employees through important career transitions by delivering smooth, accurate, and thoughtful offboarding services while maintaining the highest standards of privacy and compliance.
Collaborate and Connect: Build strong relationships with HR partners and cross-functional teams to simplify processes, promote innovative HR tools, and create a more connected employee experience.
Make Data Matter: Help maintain accurate and secure employee information across HR systems, manage complex data updates, and ensure the quality and integrity of employee records.
Be a Problem Solver: Investigate employee inquiries, navigate challenges, and partner with teams across HR, Finance, Procurement, and Engineering to find solutions and keep processes moving smoothly.
Drive Continuous Improvement: Bring your ideas and curiosity to help improve offboarding processes, simplify workflows, and enhance the tools and resources that support employees and HR teams.

✨ Why Your Work Matters

Every employee interaction is an opportunity to make a positive difference. Your contributions will help Microsoft deliver more efficient, reliable, and people-centered experiences while supporting the continued transformation of our People Operations organization.

Qualifications

Required Qualifications

Bachelor's Degree in Human Resources (HR), Business, or related field AND 4+ years experience in HR operations, HR, or related field OR equivalent experience.
- OR Master's Degree in Human Resources (HR), Business, Operations, or related field AND 2+ years experience in HR operations, HR, or related field OR equivalent experience
3+ years of experience in HR Operations, HR Shared Services, HRIS, or a related field OR equivalent experience
Professional working proficiency in English, and Spanish, including written and verbal communication is required

Preferred Qualifications

5+ years of relevant HR Operations or HR Shared Services experience.
Experience with Workday, SAP SuccessFactors, or similar HRIS platforms.
Experience with bulk data uploads, reporting, and process automation.
Experience supporting HR operations in a large or global organization.
Professional working proficiency in Portuguese,

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

People Operations Supervisor