As part of the Fleet Operations, Reliability and Central Engineering (“FORCE”) team at Meta, the IC2 Data Center Technician is an entry-level position. This role is designed for individuals beginning their careers in technology or data center operations, with a focus on learning foundational technical skills, following established procedures, and supporting the reliability of Meta’s global server fleet.
Responsibilities
- Perform routine physical checks of server and network hardware (including cabling) and assist with basic troubleshooting.
- Follow documented procedures (MOPs) to support server hardware replacements, network hardware reseats/swaps, and repairs.
- Perform physical cabling tasks — fiber/copper connections, optic (transceiver) reseats and swaps, and cable cleaning — as directed.
- Assist with ticket resolution by gathering requested information and escalating issues as needed.
- Participate in physical inspections of server and network hardware in data halls (including serial number and power verification) as directed.
- Maintain accurate records of work performed, including updates to checklists and logs.
- Support the team in maintaining server and network uptime and reliability by responding promptly to assigned tickets.
- Accurately pull and manage inventory (optics, cables, server spares) according to established processes and update inventory systems promptly.
- Communicate clearly with team members, and escalate issues when outside of scope or expertise.
- Participate in training and development activities to build technical skills.
- Adhere to safety and security protocols at all times.
- Physically assist with moving and racking server and network equipment for projects and operational needs.
- Routine operation of hand and power tools (such as drills, screwdrivers, safety cutters, and lifts) to support installation and maintenance tasks.
- Basic understanding of computer and network hardware, including cabling (personal, academic, or hobbyist experience).
- Willingness to learn and follow detailed instructions, MOPs, and standard operating procedures.
- Strong attention to detail and reliability in task execution.
- Good communication skills and ability to work as part of a team.
Qualifications
- High school diploma or GED
- Basic hands-on experience with computer or network hardware/cabling (personal, academic, or professional)
- Willingness to learn about Linux, basic networking concepts, and repair procedures
- Ability to follow detailed instructions and adhere to standard operating procedures
- Ability to work under close supervision, with tasks/tickets assigned and reviewed by their Manager/Team Lead
- Effective verbal and written communication skills
- Ability to safely lift, push, pull, and move at least 50 pounds (22 kg)
- Capable of walking long distances and standing for extended periods throughout the day
- Ability to perform work in a data center with varying environmental conditions, including potentially elevated noise levels and/or temperatures, which are managed under Meta's IDC EHS standards with appropriate controls
- Willingness to work extended shifts
- Flexibility to work a variable schedule, including weekends and holidays Coursework or certifications in IT, networking, computer science, or related fields (e.g., CompTIA A+, CompTIA Network+, fiber/optical cabling)
- Exposure to basic networking concepts (e.g., IP addresses, DNS, switches, optics/transceivers, structured cabling)
- Experience in data center environments or IT support roles (including school, volunteer, or hobbyist experience)
- Interest in developing server and network technical skills over time
- Curiosity and a willingness to learn are highly valued