WhatsApp is a fast, simple, and reliable way to talk to anyone in the world. Billions of people in over 180 countries use WhatsApp to stay in touch with friends and family, at any time and anywhere.
About the Team
WhatsApp isn't a messaging app in our biggest markets; it's the internet. People run their businesses and organize their families in it - then have to leave the app for the everyday things that matter most. The new WhatsApp Services Pillar exists to close that gap: what WhatsApp looks like when it goes deeper than messaging, starting with the everyday money-centric services people already turn to us for. Payments on WhatsApp aren't a bet on paper: live in Brazil since 2020 and growing; the existing WA payments team moves across as the pillar's foundation.
WhatsApp Product Managers work with cross-functional teams of engineers, designers, data scientists, researchers and other partners to build products. We are looking for entrepreneurial Product Managers who combine long-term strategic thinking with urgency, product craft and effective execution.
Responsibilities
- Be responsible for leading and driving a complex product area; defining success, prioritizing problems and identifying the best strategies, considering the wider organizational and company context.
- Adapt and adjust your strategies to reflect learnings and changes in context.
- Independently identify and drive consensus for how to prioritize and realize the most significant opportunities in your product area.
- Identify when to stop as well as when to start investment.
- Work with a cross-functional team to define a product vision, develop a roadmap and drive progress against goals and milestones and resolve challenges and blockers, whilst improving team health and improving the effectiveness of the team.
- Actively identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areas.
- Gather and analyze user research and market analysis to inform product decisions and influence the wider product organization.
- Influence strategy and progress across partner functions, enhancing collaboration and resolving divergent goals.
- Communicate the product strategy and progress clearly and concisely to all stakeholders.
- Support the growth of other PMs and cross-functional team members by providing mentorship and coaching.
Qualifications
- 8+ years of product management experience in consumer technology, integrity, or trust and safety
- 2+ years of product management experience in one of the following areas: integrity, trust, and safety
- Bachelor's degree (or relevant degree equivalent). STEM subjects preferred but not essential (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences)
- Experience leading cross-functional product team(s) across a full product line: crafting product vision and strategy, defining product requirements, coordinating resources from other groups (marketing, legal, etc.), and driving the team to achieve key milestones and goals
- Experience managing a product through the full product lifecycle
- Proven experience driving a step change in the performance of a product and the effectiveness of the team that delivers that product
- Extensive expertise in analyzing large-scale, complex data sets and making effective decisions based on data
- Experience in integrating a broad set of requirements from a wide range of users as well as competitive context into a single coherent product strategy
- Experience leading and motivating teams and influencing across an organisation
- Skilled communicator, able to bring extreme clarity to complex messages
- Experience in identifying and hiring the right talent to build an industry-leading cross-functional team Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
- Demonstrated track record of contributing to and driving very technical conversations to ensure that the team is on track and making the correct decisions and trade-offs
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Experience in a consumer focused technology company, with in-market experience in Brazil
- Experience working in Brazil's payment infrastructure
- Experience building and scaling early-stage growth efforts