About the Role
Responsibilities
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Source and coordinate research participants through recruitment, community organizations, and via internal and external networks.
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Lead the coordination of in-person research including facilities, staffing, and compliance.
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Manage research impact programs like demo days, insight share-outs, and roadmapping workflows.
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Partner with Legal, Safety, and IT to ensure secure and ethical data and tooling practices.
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Evaluate and manage relationships with vendors that support research scale and innovation.
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Set researchers up for success by removing operational blockers so they can focus on insight and synthesis.
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Take a critical eye to where AI and new tools or methods can meaningfully improve how research gets done, from planning and recruitment to synthesis and knowledge sharing.
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Design systems and operating models that make it easy for insights to be shared and found where they matter, across teams and studies.
What We're Looking For
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5+ years of experience in research ops, program management, or scaled operations in a tech environment.
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Proven track record of building operational systems that support growing teams.
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Strong communication and stakeholder management skills.
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Experience leveraging innovative tools and technology (e.g., generative AI) to scale operational effectiveness.
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Champions team culture in authentic, courageous, and empathic ways
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Product mindset, with an understanding of how research informs product decisions and moves at the pace of product teams.
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Sound judgment and the ability to move quickly on complex, ambiguous projects.
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Familiarity with the product development lifecycle and how research fits into it.